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Intake Client Specialist

extra holidays - extra parental leave

Remote:

Full Remote

Contract:

Full time

Experience:

Entry-level / graduate

Work from:

Iowa (USA), United States

Offer summary

Qualifications:

High school diploma or equivalent, Basic Microsoft Office skills, Previous Data Entry experience, Strong analytical skills and attention to detail, Ability to navigate multiple computer systems.

Key responsabilities:

Manage incoming documents for new and existing clients
Correspond with Agency Case Managers via email and phone
Troubleshoot account issues as necessary
Coordinate with internal partners on inquiries
Assist with Intake-related issues across departments

Mom's Meals | A Purfoods Company Food & Beverages SME https://www.momsmeals.com/

501 - 1000 Employees

See more Mom's Meals | A Purfoods Company offers

Job description

The Intake Client Specialist manages a queue of incoming documents to create new clients, and update existing clients as needed in the Customer Relationship Management (CRM) system. This Specialist operates within a service level agreement managing speed to start entry while observing various agency specific handling procedures maintaining the highest level of accuracy for billing and compliance purposes.

This is a fully remote position. Employees must be located in Iowa (applicants outside of Iowa will not be considered). The starting wage is $17.00/hour with weekly pay, PTO, and benefits available after 30 days of employment.

Position Responsibilities may include, but not limited to

Review incoming Medical Service Authorizations and Medical paperwork to create new clients, update existing clients, and close accounts as needed

Correspond and follow up with Agency Case Managers via email, State Portal Messaging, and phone calls for action items or needed information

Troubleshoot and resolve account issues as required

Coordinate with internal business partners including but not limited to Logistics, Customer Care, Billing, and Compliance

Assist other departments for Intake-related inquiries

Required Skills and Experience

High school diploma or equivalent

Basic Microsoft Office skills

Previous Data Entry skills

Strong analytical skills with high attention to detail and accuracy

Ability to problem solve issues in a timely manner

Ability to navigate multiple computer systems, applications, and utilize search tools to find information

Strong verbal, written, and interpersonal communication skills

Ability to prioritize, meet deadlines, and adjust as needed in a fast paced environment

Ability to achieve high production and quality standards

Ability to work effectively in both a team and individual environment

Sincerity and passion for helping people

Prior experience adhering to company policies and showing core values

Preferred Skills and Experience

Some college experience or equivalent

Medical Billing terminology

Physical Requirements

Repetitive motions that include the wrists, hands and/or fingers

Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods

Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus

Our team members enjoy:

Free Breakfast & Lunch

Casual Dress Code

Tiered growth path for promotion starting Day 1

Eligible for Referral Bonuses starting Day 1

Weekly paychecks

PTO, 401k, & a Full benefits package

Company Overview

Mom’s Meals is a home-delivered meal service providing fully prepared, refrigerated meal solutions direct to homes nationwide for over 25 years. We provide seniors, patients recovering post-discharge and those managing a chronic condition with tailored nutrition solutions to manage their specific needs. If you are passionate about the well-being of others and have a strong sense of community, Mom’s Meals could be the place for you! We are a family operated business looking for fun, compassionate, and friendly people who want to make a difference in the lives of others.

EEO

Mom’s Meals complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for employment without regards to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation or military status.