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Customer Support - German speaking

Remote: 
Full Remote
Contract: 
Experience: 
Entry-level / graduate
Work from: 

Offer summary

Qualifications:

Strong PC skills., Fluent in German, basic English..

Key responsabilities:

  • Respond to customer inquiries via email.
  • Review user-generated content for compliance.
  • Evaluate and make decisions per guidelines.
IRIS THAUMAS LTD logo
IRIS THAUMAS LTD
11 - 50 Employees
See more IRIS THAUMAS LTD offers

Job description



We are looking for a Customer Support - German speaking to join our client's team. As a Customer Support Agent, you will play a crucial role in responding to customer questions and complaints via email (no phone calls) and reviewing content across marketplaces, ensuring compliance with company guidelines and country-specific laws. By doing so, you will contribute to a secure online space for users to interact with each other. 



ABOUT OUR CLIENT

Our client is a leading provider of products and services for content security and moderation, to online marketplaces and is located in Qormi, Malta.

DUTIES AND RESPONSIBILITIES
  • View and review user-generated content (e.g. sales ads).
  • Respond to customer inquiries on all topics related to the online marketplace, by maintaining a positive, empathetic, and professional attitude towards the customers.
  • Follow communication procedures and policies.
  • Evaluate and make decisions in accordance with defined policies and guidelines.
EXPERIENCE, KNOWLEDGE AND SKILLS
  • No previous experience is required.
  • Strong PC skills, have the ability to learn to use new computer tools.
  • A strong reading and writing skills in German.
  • Basic to conversational English language skills.
  • Possess decision-making skills, attention to detail and a proactive mindset.
  • Possess strong analytical skills.
  • Passionate about making a difference.
  • Flexible in working times.
WORKING TIME 
  • The working hours are 40 hours per week, 8 hours per day, with thirty minutes unpaid lunch break.
  • This is a rotational shift based role. Our client operates 365 days a year (weekends and public holidays).
  • Rotational shifts are from 07:00 to 15:30 or 15:30 to midnight, however, these times could also vary if cover is required during other periods between 07:00 and midnight, eg. 11:00 to 19:30, with two days off during the week.
  • During the training period in the office, the candidates will work Monday to Friday, morning shift from 07:00 to 15:30.
SALARY AND BENEFITS
  • Competitive salary.
  • Hybrid working.
  • Possibility to extend leave while working from abroad, within the EU (up to 2 weeks).
  • Team performance bonus, received twice a year, based on team performance.
  • Development and career opportunities.
  • Free transport to the office from certain areas in Malta.
  • Free private health insurance cover (after probationary period).
  • Free annual eye test.
  • Discounts for gym membership, taxi services.
  • Free English course.
  • Work from home allowance.
  • Flight cost reimbursement of up to €200, after the employee has passed their 6 month probationary period.
  • Our client will pay 5 days of accommodation in a hotel, which can be extended further upon authorisation, if the employee can’t find accommodation within the first 5 days.



If you meet the requirements and feel that this position is a fit for you, do not hesitate and apply for this role today!



Employment Agency Licence EA 5256

Required profile

Experience

Level of experience: Entry-level / graduate
Spoken language(s):
EnglishGermanEnglish
Check out the description to know which languages are mandatory.

Other Skills

  • Analytical Skills
  • Open Mindset
  • Decision Making
  • Detail Oriented

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