Technical Support Representative (Onboarding & Client Management) - Dubai

This is a remote position.

About the Company

We're a leader in fleet management, delivering advanced telematics solutions to minimize vehicle downtime. Our mission is to provide exceptional, tailor-made services using cutting-edge technology. We provide fleet management hardware, an AI-driven software platform, and fleet management consulting to drive efficiency and profitability for fleet and field service companies. Our scalable software integrates GPS tracking, sensors, and cameras across various platforms, helping companies run their businesses more effectively.

Our services include:

• Marketplace Integration: An app store of tools that integrate with current fleet management software (think: Zapier.com for enterprise telematics software).
  
• Custom Software Development: Custom fleet management software that works across devices, at scale.
  
• Specialized Consultation: Certified consultants that guide businesses from ideation to software deployment.
  
• Beyond improving productivity, our software ensures our customers meet road regulations and make data-driven management decisions.
  

We serve a global clientele, from large enterprises like PepsiCo and Emirates Airlines to government entities and diverse businesses in waste management, airports, emergency response, transportation, and more. Established in 2010, we've been rapidly growing; our solutions are operational in over 3 million vehicles globally.

Notable Partnerships:

• Emirates Airline: Optimizing ground handling at the airport (supported by our Dubai office)
  
• City of San Antonio (Texas), State of Nevada, State of Oregon: Optimizing municipal and regional vehicle fleets
  

Each industry we serve has unique goals; we continuousl

Our team of 80-100 members values both individual autonomy and group collaboration. We take pride in our high employee retention and strong sense of unity, despite geographical distances. Our team excels in remote collaboration, maintaining effectiveness and cohesion.

Our culture thrives on transparency, encouraging everyone to voice their thoughts and feedback. Leadership maintains an open-door policy, ensuring accessibility. We challenge complacency, emphasize resilience and personal growth, and ensure actions align with our mission. We prioritize a close-knit, engaged team culture.

About the Role

We are seeking a dynamic and dedicated support representative who will be the first point of contact for our clients, helping them understand and utilize our fleet management software solutions. The role starts with six months of dedicated support, after which you will transition into onboarding new clients, ensuring a smooth customer journey from start to finish. The ideal candidate has experience in client relationships, reporting, and data analytics and is eager to grow into a key client-facing role.

Key Responsibilities:

• Provide first-line support to clients, troubleshooting and resolving technical issues related to our fleet management software.
  
• Assist in the coordination of work with our installers and internal teams.
  
• Ensure clients fully understand the features and benefits of our products to maximize their efficiency.
  
• Manage reporting and data analytics to provide insights and recommendations to clients.
  
• Transition into an onboarding role after six months, managing the onboarding process for new clients, ensuring they are set up for success.
  
• Foster strong, long-term relationships with clients, becoming a trusted advisor in their fleet management operations.
  

Qualifications:

• Relevant Experience of 3+ years in a SaaS-based company (Such as IT, IOT, FINTECH or ITES).
  
• Strong verbal communication skills to engage and build relationships with clients.
  
• Experience in reporting, data analytics, or an engineering support background.
  
• Onboarding New Client & Client Relationship experience, with a strong focus on delivering exceptional customer service.
  
• Ability to troubleshoot and resolve technical issues.
  
• Proactive, problem-solving attitude with the ability to work independently and as part of a team.
  
• Familiarity with fleet management or telematics software is a plus but not required.
  

Why Gofleet Dubai?

• Full-Time Employment
  
• Opportunity to grow into a leadership role within onboarding and client management.
  
• Medical Benefits
  
• Paid Vacations
  
• Be part of a dynamic, growing industry with cutting-edge technology.
  
• Work with a supportive, collaborative team.
  
• Performance Bonus Plan
  

GoFleet is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.