Provider Relations Manager, Dental

Join us for an exciting career with the leading provider of supplemental benefits!

Our Promise
Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

As a Provider Relations Manager, you will develop and execute the key components to drive initiatives for overall department strategies to service and manage our provider networks. The Provider Relations Manager will oversee day-to-day activities with an innovative thought leader approach on collaboration with all departments that will result in an exceptional provider experience that is supported by outstanding education, customer service, and issue resolution. The Provider Relations Manager role is a hybrid position which will include remote office and field travel to support provider network relationships and initiatives.

Essential Job Functions:

• Oversee the Provider Relations Dental Team: Supervisors, Team Leads and Provider Relations representatives – all remotely located in multiple cities/states to ensure the highest level of care to our providers, clients and subsequently the members we serve.
• Ensure that team members meet departmental performance metrics, related to provider engagement activities.  
• Manage provider network engagement activity, identify trends, and identify opportunities for process improvement.
• Responsible for participating in the recommendation, development and implementation of quality-of-service strategies which improve operations and provider satisfaction.
• Manage provider facing educational documents.
• Align operational initiatives to achieve targeted outcomes.
• Interview, hire, and provide direction to staff, including coaching and mentoring, professional development opportunities through work assignments, special projects, further education, and performance feedback; Review and recommend merit, promotion and pay increases.
• Assists the Senior Manager of Provider Relations with projects as necessary, including compliance with regulatory responsibilities, implementation projects, date validation reviews, etc.
• Identify inefficiencies or gaps in existing processes and present an implementation plan with specific and innovative changes to effect improved efficiencies. Develop standards and practices for effective oversight.
• Oversee development and maintain an ongoing collaborative relationship with provider network as well as Internal and external departments.
• Coach, mentor, and develop team members, including overseeing new employee onboarding process and ensuring that new staff are prepared to manage territory and role.
• Provide effective and ongoing performance feedback, including the responsibility for the completion of annual reviews, as well as the regular attendance in field staff provider site visits and trade shows. 
• Maintain adequate team coverages and approve time off requests. 
• Act as a good steward of Company funds related to budget, timesheets, outgoing expenses.  Identify opportunities to create savings and minimize over utilization of funds.
• Identify trends and issues in provider claim activity, provider calls and/or site visits and either resolve or elevate to senior management as necessary.
• Be the first point of elevation for team members in their provider workflows. 
• Serve as the point of contact for escalated provider issues and complaints.
• Collaborate across internal and external operational teams to drive positive provider outcomes.
• Review Representative correspondence and documentation for content, accuracy and appropriateness prior to mailing as needed.
• Meet regularly with staff to educate on changes to workflow, organizational updates, and other information as needed. 
• Perform other duties as assigned.

Qualification Requirements:

• High School Diploma or equivalent required:  Bachelor’s degree preferred.
• 3+ years government and/or commercial dental background required.
• 3+ years in a Leadership capacity (management, projects, processes, etc.) required.
• Candidates in Central and/or Eastern Time Zones preferred due to territory oversight and ease of travel.
• Ability to travel up to 25% as needed. See additional detail below.
• Ability to operate and manage in a virtual environment.
• Intermediate PowerPoint skills required; ability to highlight details, provide visual structure using themes, importing Excel data, adding links, playing video files, using animation, and preparing for a live slideshow.
• Microsoft applications and other windows-based applications to include a moderate level in Microsoft Excel, Microsoft Word, Microsoft OneNote, and databases. 
• Smartsheet comprehension, Key Survey comprehension and SharePoint knowledge preferred.
• Dental Assisting National Board (DANB) certified or Certified Dental Assistance (CDA) preferred.
• As this role is Remote, you are required to maintain internet service that allows you to complete your essential job duties without issue. Rates of 50 Mbps download and 10 Mbps upload while hardwired and not on a VPN are sufficient.

A valid driver's license with proof of auto insurance and the ability to use your own vehicle is required. The ability to travel up to 25% is required as needed to meet prospective clients, existing customers, attend trade shows and other meetings as needed.  Travel requirements may vary at different times of the year and can range from short/overnight trips to extended stays, visiting different regions to oversee project/client implementation or to provide guidance to our customers.  Modes of transportation may also include public transportation, such as rail, bus, car and/or plane.  Travel/mileage reimbursement will be provided in alignment with the IRS annual mileage program and/or receipts submitted through the company expense report policy.

FLSA Status:  Salary/Exempt
National Salary Range:  $67,490 - $105,590

How to stay safe:
Avesis is aware of fraudulent activity by individuals falsely representing themselves as Avesis recruiters. In some instances, these individuals may even contact applicants with a job offer letter, ask applicants to make purchases (i.e., a laptop or gift cards) from a designated vendor, have applicants fill out W-2 forms, or ask that applicants ship or send packages of goods to the company.
Avesis would never make such requests to applicants at any time throughout our job application process. We also would never ask applicants for personal information, such as passport numbers, bank account numbers, or social security numbers, during process. Our recruitment process takes place by phone and via trusted business communication platform (i.e., Zoom, Webex, Microsoft Teams, etc.). Any emails from Avesis recruiters will come from a verified email address ending in @Avesis.com.

We urge all applicants to exercise caution. If something feels off about your interactions, we encourage you to suspend or cease communications. If you are unsure of the legitimacy of a communication you have received, please reach out to ITsupport@Avesis.com.

To learn more about protecting yourself from fraudulent activity, please refer to this article link (https://consumer.ftc.gov/articles/how-avoid-scam).  If you believe you were a victim of fraudulent activity, please contact your local authorities or file a complaint (Link: https://reportfraud.ftc.gov/#/) with the Federal Trade Commission. Avesis is not responsible for any claims, losses, damages, or expenses resulting from unaffiliated individuals of the company or their fraudulent activity.

We Offer

• Meaningful and challenging work opportunities to accelerate innovation in a secure and compliant way.
• Competitive compensation package.
• Excellent medical, dental, supplemental health, life and vision coverage for you and your dependents with no wait period.
• Life and disability insurance.
• A great 401(k) with company match.
• Tuition assistance, paid parental leave and backup family care.
• Dynamic, modern work environments that promote collaboration and creativity to develop and empower talent.
• Flexible time off, dress code, and work location policies to balance your work and life in the ways that suit you best.
• Employee Resource Groups that advocate for inclusion and diversity in all that we do.
• Social responsibility in all aspects of our work. We volunteer within our local communities, create educational alliances with colleges, drive a variety of initiatives in sustainability.

Equal Employment Opportunity

At Avēsis, We See You.  We celebrate differences and are building a culture of inclusivity and diversity. We are proud to be an Equal Employment Opportunity employer that considers all qualified applicants and does not discriminate against any person based on ancestry, age, citizenship, color, creed, disability, familial status, gender, gender expression, gender identity, marital status, military or veteran status, national origin, race, religion, sexual orientation, or any other characteristic.  At Avēsis, we believe that, to operate at the peak of excellence, our workforce needs to represent a rich mixture of diverse people, all focused on providing a world-class experience for our clients.  We focus on recruiting, training and retaining those individuals that share similar goals.  Come Dare to be Different at Avēsis, where We See You!