OnStar Zone Manager- Dealer Field Sales

Job Description

Remote: This position does not require employee to be on-site full-time to perform most effectively. The employee’s role enables them to work off-site on a permanent basis

• The candidate needs to have the ability to travel overnight (up to 70%) Company Vehicle provided
• The candidate needs to live in the State of Ohio

About the role:

The North Central OnStar Team is hiring for an OnStar Zone Manager (OZM) to support our digital subscription & loyalty business. The OZM is responsible for leading a team of seven (7) General Motors employees (District Managers, OnStar & Loyalty) in the launch, support and execution of various dealer initiatives that drive profitability and growth across the new vehicle, pre-owned, service, fleet/commercial and loyalty channels.

The OnStar Zone Manager is responsible for helping set the strategy, analyzing performance, implementing new tactics, and executing initiatives to grow our digital subscription business, via OnStar Safety, Connected Services, Fleet/Commercial, and Loyalty (MyRewards & GM Card).

The Position requires leadership of a large team, strategic thinking, prioritization of multiple tasks, analytical adeptness to turn insights into action, ability to develop strong business relationships with dealers and work cross-functionally across the OnStar & Regional Sales & Service teams to drive digital subscription sales growth across our GM dealer network.

Responsibilities Include:

• Create awareness and drive customer acquisition and revenue growth for GM’s digital subscription business, including OnStar, Connected Services, Commercial & Loyalty (MyRewards & GM Card) products within the dealer network
• Integrate cross-functionally with regional field teams (Sales, Service, Fleet/Commercial) to support joint initiatives.
• Lead & develop the District Manager, OnStar & Loyalty field team to exceed dealer performance objectives.
• Launch sales and marketing initiatives through dealer and sales consultant training, dealership processes and program awareness.
• Educate, train, and inspire dealers to promote new products and create world class experiences that drive dealer profitability.
• Ensure timely remediation of customer, dealer, and partner issues.
• Effectively manage all available resources including headcount, promotional budgets, and field team travel.
• Perform other duties as assigned

Additional Job Description

Skills Required:  

• 3+ years of field sales, product training or customer service experience in the automotive industry, transportation, and logistics, and/or multi-unit retail space a plus
• Dealer contact experience preferred but not required
• Experience working in the digital subscription and/or technology space strongly desired
• Self-starter personality with the ability to think strategically, solve problems and develop creative solutions
• Ability to lead a remote field team in the pursuit of aggressive performance goals
• Experience with Microsoft Office Suite, including the ability to create engaging presentations and leverage Excel to manipulate and synthesize data while making data driven decisions
• Proven ability to think strategically and execute sales plans
• Flexibility to adapt in an environment of changing focus and goals; must be comfortable working in an ambiguous environment
• Detail oriented, and the ability to prioritize multiple tasks in a high-pressure environment
• Excellent written and oral communication skills with the ability to effectively articulate business plans

Educational Requirements:

• Four-Year Accredited College Degree required but previous experience, including active-duty military service will be considered as an alternative

Additional Requirements / Comments:

• Ability to travel overnight (up to 70%)

• Work Related Company Vehicle provided

This role may be eligible for relocation benefits.

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values; 
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers.   We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

Equal Employment Opportunity Statements

GM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. GM is committed to providing a work environment free from unlawful discrimination and advancing equal employment opportunities for all qualified individuals. As part of this commitment, all practices and decisions relating to terms and conditions of employment, including, but not limited to, recruiting, hiring, training, promotion, discipline, compensation, benefits, and termination of employment are made without regard to an individual's protected characteristics. For purposes of this policy, “protected characteristics" include an individual's actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, weight, height, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.  If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.​