What's the role?:
The Team
Driven by our continuous dedication to quality, HERE has created the Global Quality Excellence organization, to drive the next chapter of our quality leadership.
This new team serves as the cornerstone and a center of gravity for our quality practices aiming to set and maintain high standards across our products and processes. The team will work with key stakeholders to define key performance indicators (KPIs), enhance testing methodologies, and align our practices with industry and customer expectations, we seek to set a new standard of quality that establishes HERE as an industry leader.
Within this broader initiative, the to be build Quality Transformation & Analytics Team plays a critical role. By collaborating across our value chain, we identify high-impact opportunities for improvement, support program management and ensure results are delivered and deliver clear, actionable insights that resonate with both customers and employees and enable proactive management decision making
The Role
In this senior-level role as a Sr. Quality Improvement Manager, you will act as a consultant and program lead, driving critical quality initiatives identified by the Quality Improvement Council. With a focus on results and impact, you will collaborate closely with stakeholders across HERE to define problem statements, establish baselines, and identify opportunities for quality improvement. Your work will directly support our mission to re-establish quality as a core element of HERE's operations, creating a high-impact blueprint for excellence that resonates throughout the organization.
Key Responsibilities
- Stakeholder Engagement & Collaboration - Work independently to engage with stakeholders, define improvement opportunities, and gather input from subject matter experts to shape and propel quality initiatives forward.
- Program Leadership - Lead end-to-end program initiatives, managing all aspects from inception to delivery. Monitor progress, provide updates, and escalate issues to maintain momentum and ensure successful outcomes.
- Process Improvement – Work with subject matter experts to leverage process design, mapping, and optimization skills (Lean methodologies) to draft, propose, and implement quality improvements.
- Prototyping & Proof of Concept - Demonstrate a proactive, curious approach with the ability to create prototypes or proofs of concept that showcase potential improvements in quality processes.
- Data Analysis & Insights - Use strong analytical skills to perform data discovery, identify patterns, and produce insights that guide strategic decision-making. Create clear, compelling narratives from complex data.
Who are you?:
- Analytical and Strategic - Proficient in data and process analysis, with experience in tools like Tableau and dashboarding for insightful reporting.
- Results-Oriented & Proactive - Demonstrates a dynamic, curious mindset, with a focus on actionable, data-driven outcomes.
- Skilled Communicator - Strong communication skills, including proficiency in multimedia and presentation tools (PPT), to deliver accessible and compelling narratives.
- Project Management Expert - Experienced in handling complex, cross-functional projects, with the ability to manage competing priorities and deliver under pressure.
Qualifications
- 5+ years of program or project management experience, including driving cross-functional initiatives with impactful results.
- Strong understanding of location-based services, navigation systems, and software solutions for the automotive industry.
- Proven experience in evaluating, defining, and redesigning business and operational processes to improve quality, productivity, and performance.
- Bachelor's degree in Business, Engineering, Computer Science, or a related field.
Join us as a key thought leader in shaping HERE’s future quality standards, creating meaningful change, and setting a new industry benchmark in excellence.
What do we offer?
Our culture is founded on openness, teamwork and honesty, with colleagues who are forward-thinking in their field, resilient and above all, strive for the best. One team, where everyone makes a difference and everyone is heard. We offer a very interesting compensation package always taking personal development and a healthy work-life balance in consideration.
HERE is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, gender identity, sexual orientation, marital status, parental status, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.
As part of HERE Technologies employment process, candidates will be required to successfully complete a pre-employment screening process. This offer and any related claims are subject to the successful completion of a pre-employment screening. This will involve employment, education, and criminal verification if applicable. - #LI-MS1 #LI-Hybrid
Who are we?:
HERE Technologies is a location data and technology platform company. We empower our customers to achieve better outcomes – from helping a city manage its infrastructure or a business optimize its assets to guiding drivers to their destination safely.
At HERE we take it upon ourselves to be the change we wish to see. We create solutions that fuel innovation, provide opportunity and foster inclusion to improve people’s lives. If you are inspired by an open world and driven to create positive change, join us. Learn more about us on our YouTube Channel.
