Senior Customer Success Manager, Sydney

We’re looking for a Senior Customer Success Manager to join our Customer Success team in Sydney or Melbourne! 

You will work fully remotely, but closely together with our wider JAPAC Customer Success team based in Singapore. 

In this role you will: 

• Manage a client portfolio of Australia’s largest brands and agency groups
• Help our customers to achieve their desired outcomes and solve their challenges
• Be a part of a world-class Customer Success organisation of close to 30 professionals across North America, EMEA, and JAPAC

Your day-to-day work and responsibilities will include:

• Ownership and responsibility to maintain and grow your portfolio of 50+ customers from mostly JAPAC countries
• Responsibility for the onboarding, adoption, renewals, growth and advocacy of your customers
• Collaborating with local and global Supermetrics teams (Sales, Product, Support, Professional Services, Solutions Engineering) to provide world class solutions and consultation to your customers needs
• Develop and grow your knowledge of the Supermetrics suite of products/services and industry trends to add value during customer communications

Sometimes you might need help from your fellow Success team members or to lend a hand to someone else. We have team-level goals and a strong team mentality! No success comes at the price of someone else's, so we hope you share this value with us. 

Read about our case studies with Kameira and Atomic 212 to see what a successful journey with Supermetrics can look like from a client's perspective. 

This role is for you if you have:

• 5+ years of relevant experience in customer success or similar customer centric positions
• SaaS, Agency, or Martech experience 
• Great organizational skills and ability to multitask. You know how to prioritize your work while still ensuring things get done.
• A proactive problem-solving approach. When something needs fixing or digging, you’ll find the resources and the help needed.
• Active communication with customers. You know managing your accounts means nurturing the relationships you have with your customers.
• A humble attitude. Our focus at Supermetrics is for you to succeed, so having a humble attitude and being open to new information will help you grow and, ultimately, achieve your goals!
• Excellent English skills are a must, as it's both our internal working language and the language that you'll mainly use when communicating with your customers.

Benefits we offer…

• Competitive compensation package, including equity 
• Excellent work equipment
• Health care benefit and leisure time insurance
• Various external trainings to support your career development
• Sports and wellbeing allowance

Hear why our team likes it here at supermetrics.com/careers/life-at-supermetrics.

#LI-Hybrid #LI-FullTime #LI-MiddleToSeniorLevel