Offer summary
Qualifications:
Experience in customer support or similar role, Excellent written and verbal communication skills, Strong problem-solving skills, Ability to multitask in fast-paced environments, Familiarity with Intercom or similar software.
Key responsabilities:
- Monitor and manage inbound support queries through Intercom.
- Provide timely responses and escalate complex issues as needed.
- Assist in onboarding new Alignerrs.
- Collaborate with teams to enhance support workflows.
- Update knowledge base and support documentation continuously.