Health Coach

Why Oviva?

To build a healthier future for all, our mission is to provide the most accessible and effective care to people living with weight-related conditions. Why? Because everyone deserves their healthiest self. By blending behavioral change therapy with our unique technology, incredible team of passionate individuals, and innovative company culture, we are creating affordable and accessible app-based healthcare programs to tackle diet-related health conditions such as obesity and type 2 Diabetes. Our proven strategy has helped us become the award-winning and largest digital health provider, treating diet-related conditions in Europe. We operate within the healthcare systems to give people access to the medical care they need. We are rapidly expanding across Europe including the UK, Switzerland, Germany, and France. You will be joining an organization that has treated 500.000 people to date and is continuing to scale up.

The Role:

• The aim of a Foundation Health Coach is to work as part of our Prevention Coaching team to deliver excellent patient care across our National Diabetes Prevention Programme (NDPP), Diabetes Structured Education (DSE) programme and our Tier 2 Weight Management programme.

• As a Foundation Health Coach, you will provide high quality, evidenced based clinical care in line with Oviva training and protocol, and professional standards

• You will adopt an efficient, patient-centred approach to care responding to individual patients needs, as well as working as a team to meet the service referral requirement

• You will work to meet Oviva internal and external contractual key performance indicators (KPIs) which will include clinical outcomes, patient experience and utilisation metrics

• You will work to overcome any remote working barriers to communication and team work

• You will share patient and programme feedback with your Clinical Services Manager seeking to optimise the programme and help drive improvements in our Oviva technology platform (OCS)

• You will have the opportunity to attend monthly clinical supervision sessions and training sessions in order to develop your skills whilst in role.

You will:

• Deliver one-to-one or group coaching remotely via phone or using the Oviva app

• Utilising expert diet and nutrition knowledge to support patients with a range of evidence based dietary approaches

• Supporting patients remotely to make positive, practical changes to their diet and lifestyle

• Utilising behavioural change, and motivational techniques, to support patients through the length of our programmes

• Being accountable for collecting attendance, satisfaction and outcome data and work with Oviva to provide service evaluation and reporting

• Maintaining accurate and up-to-date clinical records using Oviva’s secure electronic medical record system

• Handling of sensitive data, approaching all areas of the role with great attention to detail

• Completing Oviva training courses and keeping up to date with changes to programme processes

• Adhering to all Information Governance and data protection regulations in the handling of patient data

• Safely managing clinical risk incidents, adverse events and out of range readings according to Oviva protocol

• Following the Safeguarding policy and protocol and Incident policy at all times.

• Working in an autonomous manner, being responsible for appropriately managing clinical risk when it arises during clinical practice, while having recourse to professionals for guidance