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Workforce Manager

fully flexible

Remote:

Hybrid

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Lehi (US)

Offer summary

Qualifications:

3 to 5 years experience in WFM, Proficiency in MS Office and Excel, Experience with WFM software applications, BA/BS Bachelor's Degree preferred, Detail-oriented and organized.

Key responsabilities:

Lead forecasting, scheduling, and operations management
Analyze call volume, staffing needs, and performance
Manage employee schedules and team assignments
Support cost-cutting and growth initiatives
Recommends training to maintain service levels

Serenity Healthcare Scaleup https://serenityhealthcare.com/

201 - 500 Employees

See more Serenity Healthcare offers

Job description

Workforce Manager
Location: Lehi, UT

Serenity Healthcare is seeking a hands-on workforce manager to optimize productivity by maximizing our staffing needs and forecasts. We are in a hyper-growth state and this leader will be able to support multiple patient care coordinator locations.

Benefits:

Accelerated healthcare career growth – rapid advancement opportunities.
Insurance benefit premiums paid at 90% by Serenity (Medical, Dental, Vision) and 401K.
20 days off annually (10 PTO days and 10 Holidays).
Employee access to Serenity’s treatment options.
Competitive compensation.
Access to corporate onsite gym, game room and other amenities.
Full-time / On-site.

Responsibilities:

Operational Oversight: Lead forecasting, capacity planning, scheduling, and real-time management for Operations. Analyze call volume, handle-time, distributions, absenteeism, and staffing need to optimize performance.
Owns adherence and Shrinkage governance. Breaks/lunches and same day modifications. Employee scheduling (i.e., intraday management, call outs, vacation, and leave planning).
Statistical modeling and projections. Complete what-if analysis, risk assessment and sensitivity analysis on plans on a regular basis.
New-hire configuration (onboarding/offboarding), log ins, schedules, team assignments
Attrition & Retention reporting.
Supports cost-cutting, growth initiatives, and stays ahead of latest technologies.
Recommends training and development schedules to maintain service levels.
Business Continuity Plan (i.e., Natural disasters, equipment failures, and adverse impacts to the business).
Crisis preparedness (i.e., CPR certifications, and Emergency Floor Captains).

Qualifications:

3 to 5 years experience in WFM (forecasting, capacity planning, scheduling, and real-time management).
Experience with MS Office Suite with high proficiency and working knowledge of Excel.
Experience with WFM software applications (Genesys, IEX, ININ, Verint, etc.).
Excellent oral, written, interpersonal, and organizational skills.
Must be detail-oriented, organized, and able to work independently as well as with a team.
Proven performance in a fast-paced, growth work environment
Ability to make sound decisions quickly in a fluid work environment.
BA/BS Bachelor's Degree in a job-related field of study preferred (mathematics, statistics, finance, business analytics etc.).

About:
Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.