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Assistant Field Service Engineer – Installer (Irving, TX)

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Texas (USA), United States

Offer summary

Qualifications:

Bachelor's degree in Biomedical Engineering, Basic electronics knowledge preferred, Customer service experience, Ability to travel up to 75%, Flexible work schedule availability.

Key responsabilities:

  • Travel to customer locations for installations
  • Provide operation training post-installation
  • Troubleshoot technical issues during installation
  • Ensure compliance with safety standards
  • Lift and move heavy equipment as needed
Fotona Lasers US logo
Fotona Lasers US SME https://www.fotona.com/
11 - 50 Employees
About Fotona Lasers US
Fotona’s decades-long experience in the laser industry began 60 years ago in 1964, producing frontline laser devices for defense, optical communications, industrial, dental and medical applications throughout this time. Fotona today is a world-leading medical laser company recognized for its innovative, award-winning laser systems for applications in aesthetics & dermatology, dentistry, surgery and gynecology. Based in the US and EU, with corporate headquarters in Dallas, Texas and Ljubljana, Slovenia, Fotona’s business philosophy is to continuously choose perfection to meet the needs of a highly demanding marketplace. The company has one of the most highly educated workforces in the industry, with an exceptionally high number of PhDs specializing in laser and medical technology. Strong R&D capabilities have always been a key competitive advantage of the company, resulting in many patented solutions, including the OPTOflex® articulated arm, QSP (Quantum Square Pulse) and VSP (Variable Square Pulse) technologies, SMOOTH mode, Vacuum Cell technology, and many more. In addition to its direct presence in the US and EU, Fotona Laser’s global distribution network spans across more than 60 countries, ensuring comprehensive support and service for Fotona Laser users, including clinical training, workshops and practical hands-on demonstrations. By establishing the Laser and Health Academy*, Fotona has partnered with world-leading clinical experts to provide medical practitioners with a platform for continuing their professional growth. Fotona Lasers customers receive access to professional workshops, individual training sessions, hands-on demonstrations, as well as participation in international clinical studies and international scientific symposiums. When you choose Fotona Lasers USA, you choose - the highest performance, best made laser systems in the world!
See more Fotona Lasers US offers

Job description

Globally recognized for exceptional product performance and versatility, Fotona develops award-winning aesthetic, medical, and dental lasers. With over 50 years of laser expertise and industry leadership, Fotona has sold over 30,000 lasers worldwide with distribution in over 60 countries. Fotona’s reputation for excellence is earned from its dedication to R&D, unparalleled quality, reliability, ease of use, and durability.

Fotona is currently seeking a Field Service Engineer – Installer for an entry-level role designed for individuals who are passionate about technology, problem-solving, and hands-on work. In this position, you will be responsible for the installation and setup of high-tech medical and dental lasers systems at customer locations. Comprehensive training on our laser systems will be provided.

Responsibilities:
  • Travel to new customer locations for installations.
  • Provide basic operation training to customers post-installation.
  • Troubleshoot and resolve any technical issues that arise during the installation process.
  • Ensure proper compliance with company and safety standards during installations.   
Education & Experience:
  • Bachelor’s degree in Biomedical Engineering degree or a related field.
  • Education with electronics, biomedical engineering, or similar preferred.
  • Customer service experience.
Additional Requirements:
  • Ability to travel up to 75%.
  • Ability to work flexible hours, including some evenings and weekends.
  • Ability to lift and carry up to 50 lbs. though not on a daily basis, ability to lift and carry over 50 lbs. occasionally, ability to push/pull very heavy equipment on wheels/casters.
  • Ability to stand, lift, push/pull, bend, squat, stretch, reach, twist/turn, walk, and reach throughout the day, ability to work at a computer and sit and/or drive for extended periods.
  • Ability to analyze, test, and repair electronic equipment.
Compensation:
  • Competitive pay based on experience.
  • Excellent benefits package including Medical, Dental, Vision and Life Insurance.
  • 401(k) with matching.
  • Opportunity to develop and grow a career within a fast-growing and industry-leading company.
*Fotona is an equal-opportunity employer

 

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Hardware TroubleshootingMedical EquipmentHeavy EquipmentSafety Standards

Other Skills

  • Problem Solving
  • Verbal Communication Skills
  • Analytical Skills
  • Teamwork
  • Customer Service
  • Physical Flexibility
Are you interested?

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