Mitek (NASDAQ: MITK) is a global leader in digital & biometric identity authentication, fraud prevention, and mobile deposit solutions. Our verified identity platform and advanced image capture solutions are built on the latest advancements in biometric recognition, artificial intelligence, computer vision and machine learning, and trusted by over 7,500 organizations worldwide. We are headquartered in San Diego, California, with operations in the United Kingdom, Spain, France, Mexico, and the Netherlands. Visit us at
www.miteksystems.com.
At Mitek, we believe that teams are stronger and more innovative when they have the range of opinions and perspectives that come from diversity. Very simply, we know that diversity is a foundational strength for our organization. A diverse workforce makes for stronger teams as a wider breadth of thinking and experience broadens the power of our collective mind. Building stronger teams is foundational to serving our customers comprehensively, innovating our products and solutions, and enabling more impactful decision-making across our business.
We are Virtual 1st! Whether you choose to work remotely from your home office or in-person from one of Mitek’s offices, our practices, processes and tools are designed to enable your success. At Mitek, the Future of Work is about flexibility and preference wherever and whenever we are working.
Mitek is rapidly expanding and seeking a talented, passionate Sr. Sales Engineer to join our Pre-Sales team in the United States. This is a fully remote position for a candidate preferably based in the Eastern US time zone.
Our Sales Engineering team focuses on acquiring new customers for our industry-leading
Mobile Verify® product through expert product knowledge and building strong partnerships with our Sales team.
As a member of our Sales Engineering team, you’ll be responsible for partnering up with the Sales Team to win deals and acquire new customers. Along this exciting journey you’ll be involved early in the process, forming relationships with key stakeholders and decision-makers to understand their motivations for Digital Identify Verification and pain points in their current process. Educating, positioning, and creative solution selling on how Mitek will solve their pain will be your task at hand. As you conclude the evaluation and secure the technical win, you’ll work with others in the Go-To-Market Team to prepare the customer for customer onboarding.
What You'll Need (Required Knowledge, Skills & Abilities): At least 8+ years of relevant experience in a sales engineering, solutions engineering, or technical consultant positionStrong working experience with SaaS, web-based, and enterprise application architectures, including InfoSec issuesKnowledge of client-server and server-server architecture, communication protocols, and security experienceExpert knowledge of web service technologies (REST/JSON), SDKs, and API usage and integrationBachelor’s Degree in engineering, computer science, or a related fieldExperience in the Identity, Fraud, and/or Risk industry domainsAbility to travel for US customer engagements, up to 75% of the timeWhat Would Be Nice (Preferred Skills): Experience with technical selling to financial services, FinTech, and modern marketplace/gig economy companiesPrior experience developing/managing native (Android/iOS) or mobile web applications Working knowledge of scripting languages (Python, Javascript, etc.) What You'll Do (Essential Responsibilities): Become an expert with Mitek’s product suite at a precise technical levelEducate customers on Mitek product offerings, integration techniques, and best practicesConfidently deliver effective presentations and demos tailored to a solution based selling strategyContribute and coordinate RFIs and RFPs with quality responsesLead discussions related to technical requirements, potential use cases, and success criteriaUnderstand the customer’s pain points to effectively apply solution sellingEnsure that product evaluations (POCs) and pilots will have a high chance of successCollaborate with internal/external teams to develop robust system solutionsAccurately scope out and communicate the project requirements and implementation efforts to the customer and to others on the Go-To-Market teamSupport and assist customers with hands-on end-to-end troubleshooting when issues arise Capture and provide valuable customer feedback for product improvementsParticipate in internal technical testing of new products to assist the Product team with feedback about performanceWho You Are (Soft Skills & Attributes):Self-starter with a strategic mindsetWilling to share best practices and learn new skills and approaches from colleaguesThrives in a fast-paced, team-focused cultureRemains highly organized and adaptable in a fast-paced, dynamic environmentLogical and creative in problem-solvingDecisive mindset with an ability to thoroughly analyze a customer's portfolio and business use case and decide if they will be successful with our product, and a right fit for our partnershipExcellent interpersonal and relationship management skillsExcellent project management skills – demonstrated planning, organization, and facilitation, paired with strong attention to detail and schedule awareness; skilled at prioritization and multi-taskingStrong communicator, in written, oral, and in-person formats, with the ability to share and communicate ideas to people at various levels within customer organizations in a clear and concise manner Able to write in explanatory and procedural styles for multiple audiencesAbility to manage and influence others (both within and outside your own direct work-group)Ability to summarize complex issues simply and effectivelyWe take pride in enabling career growth in an environment of innovation and teamwork. Our commitment to all Mitekians is to do meaningful work that matters. Our culture is defined by delivering our best to our customers by providing high value solutions and impactful outcomes, by continuously challenging convention, and by caring for each other through collaboration and celebrating our successes. We are committed to creating competitive, equitable compensation & benefits programs and career development opportunities.
Benefit offerings – may vary based on geographic location
Wellness: Universal, supplemental, and private healthcare plan choices based on country specifics
Financial future: retirement/pension plan contributions, MTK stock plan participation
Income protection: life event & disability coverage
Paid time off: generous annual leave, company holidays, volunteer time off
Learning: e-learning license, tuition reimbursement, hackathons
Home office setup allowance
Additional/optional benefits: pet insurance, identity theft protection, legal assistance
We sincerely appreciate your interest in Mitek. We know your time is valuable and look forward to the potential of speaking with you further!
