Offer summary
Qualifications:
More than 3 years customer service experience, Excellent verbal and written communication skills, Intermediate computer skills and Google Suite, Proficiency in customer support software, Ability to work flexible hours.Key responsabilities:
- Provide first-level support via email and phone
- Troubleshoot membership, billing, and property issues
- Document and escalate complex cases
- Ensure timely resolution of member concerns
- Contribute to development of support processes