Offer summary
Qualifications:
Proven experience in customer support, Proficiency in help desk software and CRM systems, especially Salesforce, Strong communication and problem-solving skills, Familiarity with US education system, High School Diploma.
Key responsabilities:
- Build understanding of client goals and challenges
- Provide proactive guidance and support
- Manage client onboarding and updates respectfully
- Stay informed on financial options for clients
- Continuously enhance knowledge of educational options