Customer Performance Specialist (P3)

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Purpose of the Job

As a Customer Performance Principal Specialist, you will play a crucial role in ensuring the satisfaction and success of our customers related to our Interiors manufactured products . You will serve as the dedicated voice of the customer, coordinating across various functional groups within the company to meet and exceed customer expectations.

JOB RESPONSIBILITIES

•In this customer dedicated role, act as the aftermarket voice of the customer to support the customer requirements across various functional groups within the company. 

•Take ownership of the customer success profile and ensure that the various functional groups are coordinated to produce a high levels of customer satisfaction for spares and repairs.

•Attend customer meetings as required and communicate and problem resolution and customer support plans.

•Collaborate with Master Scheduling teams to align open order books with operational capabilities and customer expectations.

•Communicate customer-specific performance goals internally and externally, ensuring alignment and transparency.

•Lead monthly integrated project team meetings focused on driving customer-focused improvements and addressing any project-related tasks.

•Facilitate the flow of customer requirements and improvement initiatives through relevant internal groups.

•Support business development efforts by enhancing customer On-Time Delivery (OTD) performance.

•Support pricing and catalog teams to develop pricing models and new catalog updates

•Investigate and finalize liquidated damage claims, ensuring timely resolution and customer credits.

•Adheres to participate in all EHS practices and standards across the site, including but not limited to proactive reporting of observed hazards and recommendations to ensure the safety and well-being of self and others

QUALIFICATIONS

•Typically requires a University Degree and minimum 8 years prior relevant experience or an Advanced Degree in a related field and minimum 5 years of experience or in absence of a degree, 12 years of relevant experience.

•Prior experience working within a manufacturing environment preferred.

•Experience in a customer-facing role within the aerospace or related industry.

•Strong project management skills with the ability to lead cross-functional teams.

•Ability to prioritize tasks and manage multiple projects simultaneously.

ELIGIBILITY

•Must be at least a year in his/her current position

•Must not be under Performance Success Plan

•Must not have had any disciplinary case within the past year

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

The next chapter of our future as an aerospace company is here, and we are excited about what this means for our employees and customers! Get onboard the Collins Aerospace Operations team and play a part in managing our innovative products from inception to delivery. The Operations team continues to grow and aims to strengthen the connection of Manufacturing Operations, Supply Chain and Environment, Health & Safety (EH&S) across Collins Aerospace. In this dynamic environment, you will have the opportunity to network across our businesses and functions, all while improving the productivity, quality and efficiency of our operations worldwide.

We make modern flight possible for millions of travelers and our military every second.  Our major product lines are on-board virtually every aircraft flying. Be it keeping passengers safe with our emergency power generation systems, or creating a positive in flight experience through reliable cabin pressure controls and quieter engines, Power & Controls focuses on delivering a best-in-class experience to our customers. We hire the top people in the industry. Their ideas drive our performance, and their integrity keeps our customers happy. Join us as we take flight!

Collins Aerospace Diversity & Inclusion Statement:

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

WE ARE REDEFINING AEROSPACE.

* Please consider the following role type definitions as you apply for this role.

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite.  Ratio of time working onsite will be determined in partnership with your leader.

Remote: Employees who are working in Remote roles will work primarily offsite (from home).  An employee may be expected to travel to the site location as needed. 

Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings.

RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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