Customer Success Manager

Job Description: 

• The ClubOS team is looking for a seasoned Customer Success Manager who has a passion for developing customer relationships and assisting in overall strategy, consulting and successful adoption of products and services for their customer portfolio.

  
  A strategic Customer Success Manager who has had the opportunity to manage a portfolio of customers.  You have proven your ability to partner with clients to grow their business.  You love earning a customer’s confidence and enjoy serving as a trusted operational partner for their business.  You are motivated by the challenge of identifying opportunities to develop, share and implement operational excellence to grow your client’s customer base and revenue.

• Strategically manage a portfolio of customer accounts, prioritizing daily tasks with the goal to drive process improvements and business growth.

• Maintain a high level of business acumen to deliver personalized business insights to all high value customers.

• Think strategically about business solutions that are unique to each customer, creatively implementing solutions that drive process change and additional revenue.

• Master the ClubOS products and services offering to provide customers with consultative guidance on how to get the most out of our products 

• Identify upsell, cross-sell, and renewal opportunities within your accounts, promoting additional products and services to meet the customer’s needs.

• Ensure a smooth handoff from the Onboarding/Training team to the Customer Success team as new customers come on board

• Act as a consultant to the businesses we work with - advise them on best practices for marketing to their customers and increasing their business

• Ownership of your client’s operational task list and coordination for client projects, implementation of new functionality, upgrades etc.

• Identifying user needs and coordinate training and consultative services

• Nurture customer relationships to build trust

• Collaborate with other departments when necessary to achieve customer and member satisfaction.

• Align with ClubOS’ strategic goals to grow the revenue for both our customers and our company

• 2-4 years SaaS Experience (SaaS account management a plus)

• Experience and demonstrated success in the management of multiple key accounts

• Strong skills with Microsoft Suite of products and Salesforce knowledge a plus

• Ability to understand, analyze and interpret data to make organizational, planning, and problem-solving decision

• Organized, detail-oriented individual capable of meeting short-deadline goals daily

• Ability to prioritize the most important activities daily to maximize time spent on each account

• Strong written and oral communication skills

• A team player who performs well independently

• Ability to multitask, take direction and execute with precision

• Must be a confident, adaptable self-starter who thrives in an empowered, fast-paced environment

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More About Jonas Software:

Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.

Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals.  Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa.  Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.