Job Description:
Customer Support and Professional Services
Location:
Remote Canada
Remote USA
Thank you for taking the time to be part of the Jonas Referral Week. If you are someone whose skill-set compliments the following role, we would like love to talk with you.
Customer Support
The Customer Service Representative / Customer Support Analyst will be responsible for supporting the day-to-day processes of the Software Support Center, including but not limited to queue management, queue call coverage, and responding to emails, live chat, troubleshooting, and other escalated Client issues.
Professional Services
The Professional Services Representative / Specialist will work within a fast-paced, service-oriented, and results-driven environment. The successful candidate will be a strong communicator who is action-oriented, one who has worked on implementations and integrations, delivered training and will collaborate with colleagues in all areas of our business including software development, professional services, customer support, sales, and finance to help ensure our Clients’ needs are being fulfilled.
Desired Skills
Passionate drive for results and action-oriented
Strong interpersonal savvy and world-class customer focus
Integrity, humility, and trust
Strong communication
Process management skills
Outstanding time management skills
We are part of the largest software company in Canada, Constellation Software Inc., with a unique blend of local control and big company support. Whether you are an ambitious graduate looking to kick start your career or an industry high achiever searching for the next opportunity, why not get in touch and find out more about the Jonas Operating Group. We would love to hear your story, learn about your ambitions, and figure out if we could have a great future together.
Benefits & Perks
Comprehensive Benefits Plans
Competitive Salaries & Variable Compensation
Employee Share Purchase Plan with Employer Match
Retirement Savings Plans
Paid Time Off
Tuition reimbursement
Flexible Work Options
Community Involvement
Rewards & Recognition
Company Events
Please Note: When applying to the role and creating your application in Workday, please upload your resume with a title that is closest to your skill set, such as the position, number of years of experience, your name For e.g. Customer Support, 4 years, John Doe
Business Unit:
Scheduled Weekly Hours:
0
Number of Openings Available:
0
Worker Type:
Regular
More About Jonas Software:
Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.
Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.
Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.
