Global HR Vendor Management Specialist

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

THE OPPORTUNITY

Title: Global HR Vendor Management Specialist

Location: remote 

Type: Fixed term contract (June 2025)

Global Human Resources

Our mission is to identify, develop, and retain the talent and capabilities we need to drive business performance, and achieve our strategic objectives. We are committed to enabling a successful employee experience from Day One at Iron Mountain and creating a supportive, diverse, creative (and fun!) work environment. We’re dedicated to giving employees the HR resources and high level of strategic support they need when they need it, in an integrated, simplified and consistent way across the globe. 

Job summary

This is a fixed term contract position for a Global Human Resource Vendor Management Specialist who will be responsible for providing ongoing oversight of the HR Vendor Management program.  The Specialist will become a subject matter expert for all HR Vendor Management activities.

Your role in our mission:

• Ensure that the mechanisms are in place to monitor all service providers’ performance and adherence to SLAs and key indicators of customer experience, and that SLA calculations are understood and accurate

• Monitor contractual thresholds (e.g., headcount volume) to ensure IRM and vendors are meeting obligations

• Responsible for SLA credit monitoring and tracking

• Manages invoice processing and tracking

• Own and facilitate vendor issue tracking, RCA tracking, trending analysis and follow-up

• Coordinate meetings across HR business functions and vendors

• Facilitate the contract change request process

• Supports Vendor Management on-going processes, which ensures that due diligence activities are performed on each Vendor by Tier

• Ongoing oversight and day to day process management of the vendor program and functions.

Valued skills and experience:

• Must be adept at listening critically to customers and HR service delivery peers, and being empathetic and responsive to their needs and concerns

• Exceptional attention and focus on continuous improvement to deliver a simple, streamlined employee/customer experience

• Strong interpersonal and problem solving skills with ability to influence and build relationships across a broad range of stakeholders such as but not limited to Global Third-Party Risk and Privacy and Information Security functions

• Must be detail oriented and comfortable working “hands on” to create new processes from scratch

Discover what awaits you

• Discover Limitless Possibilities: Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation.

• Empowering Inclusion: Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging.

• Global Connectivity: Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities.

• Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness.

• Competitive Total Rewards: supporting your career at Iron Mountain, family, personal wellness, and wellbeing. (Local benefits may vary based on country-specific policies.)

• Embrace Flexibility: Experience the freedom of remote/hybrid work, enabling a harmonious work-life balance (dependent on role).

• Unleash Your Potential: Access abundant opportunities for personal and professional growth, preparing you for a digitalized future.

• Valuing Every Contribution: Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual.

• Pioneering Sustainability: Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for generations to come.

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