Customer Success Manager, Remote US

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Carrier is the leading global provider of healthy, safe, and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter, and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

The Customer Success Manager is responsible for the Client's Energy Management using IoT and Digital Solutions. In this role, you provide decision support for sponsors, decision makers and stakeholders involved in the program, assists the program by identifying project level milestones and key business objectives.

This role may sit remotely anywhere in the United States; however, preference will be given to the candidate that sits in Metro Atlanta, Ga.

Role Responsibilities

• Own Customer Success & Satisfaction for identified accounts

• Responsible for delivering customer success KPIs and program outcomes

• Increase adaptation & usage of IOT Platform (Abound PI) & associated digital tools at customer’s place

• Responsible for delivering planned revenue & upsell in the identified accounts

• Responsible to conduct weekly/biweekly status update meeting with customers

• Responsible to conduct Quarterly Business Review and drive the actions of QBR to closure

• Take up status reporting and generate the program level status for executive reviews

• Responsible to successful execution and closure to Pilot Programs

• Create overall program communication plan, matrix, standards, etc. and ensure necessary communications to program stakeholders at customer organization

• Provide quality control, quality assurance, coordinating quality inspections and process coaching to project team to ensure quality; and Track Program KPIs and report to senior management

• Identify and evaluate risk, developing risk and issue mitigation measures as well as identify change requests to a program from time to time

• Conduct Pilot Programs

• Support Sales Activities as and when required

Required Qualifications

• Bachelor’s degree

• 5+ years of experience in Customer Engagement & Success

• 3+ years of Connected Buildings domain experience and IOT enabled digital products

• 3+ years of Building Automation experience

• Able to travel at least 20% of the time

Preferred Qualifications

• Graduate Degree

• Experience working with various Building Automation Systems

• Operational & technical expertise of core system HVAC assets/ BMS control systems/AHUs/RTUs/Chillers/ Pumps, Energy Management etc.

• Proven ability to manage cross-functional teams without formal authority through influence and relationships

• Superior presentation, written, and verbal communication skills

• Self-driven and willing to learn and talk technology (data science, AI, IoT and analytics)

• Ability to understand multi-faceted problems and work out a solution work with the larger delivery team

• Leadership skills to manage across functional teams

• Interpersonal skills for managing in a team framework

• Project management skills

• Strong Analytics Skills

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Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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