We take great strides to ensure our employees have the resources to live well, be healthy, continue learning, develop skills, grow professionally and serve our local communities. We invite you to apply for a career with Blue Cross.
Residency in or relocation to Louisiana is preferred for all positions.
POSITION PURPOSE:
This position is responsible for the design, implementation, configuration and enhancements of existing and new technology for the call centers. This position also assists in the decision making process for any new technology.
NECESSARY CONTACTS:
This position will work closely with IT, BET, Marketing and Call Center Management.
QUALIFICATIONS:
Education
- Bachelor’s Degree in Information Systems, Information Technology, Mathematics or other analytical field is required. Four years of related experience can be used in lieu of a degree.
Work Experience
- Minimum of three years of professional programming/analysis experience to develop an understanding of program interfaces, a broad and thorough understanding of computer equipment, programming techniques, improved programming technology, applications, etc. required
- Sharepoint 2007/2010, C# , VB.net, Crystal reporting, SQL Server Integrated Services (SSIS), and SQL Server Reporting Services (SSRS) experience preferred.
- Sound knowledge of production operations, quality practices, and client service required.
Skills and Abilities
- Must have experience with operational analysis, design and understanding of integrated, interdependent, and interfaced systems and their impacts on each other.
- Has demonstrated creativity in assignments and leadership in technical field.
- Strong verbal and written communication skills are required. Must be able to mentor other team members, educate various levels of business users with the system knowledge.
- Demonstrable ability to lead, organize, and prioritize multiple small projects and associated resources.
- High degree of analytical ability to analyze project objectives, develop technical requirements, analyze severity of problems and the need to escalate to management or employ external services. Ability to solve and analyze logical problems such as may be found in mathematics, statistics, etc.
ACCOUNTABILITIES & ESSENTIAL FUNCTIONS:
- Assess available technologies and create detailed technical specifications or data models for development of new or modifications to existing internal applications or systems.
- Develop and maintain internal systems or applications involving a wide variety of programming and languages. Develops, maintains, and/or approves appropriate documentation to support identified record-keeping and change control of core and integrated systems design and implementation.
- Modify, repair, or expand existing programs, applications, and systems to correct errors, increase efficiency, upgrade interfaces, or improve performance.
- Perform and/or assist with testing and analysis on applications and systems to identify problems.
- Use development specifications to create detailed test cases. Analyze results of testing to ensure technology solution matches the organization's business needs.
- Train or contribute to training of stakeholders and evaluate the effectiveness of implemented technologies(s).
- Develops necessary materials and facilitates meetings with Operations, IT, Marketing, BET and team members while participating in strategic system and resource planning for the core and integrated systems.
Additional Accountabilities and Essential Functions
The physical demands described here are representative of those that must be met by an employee to successfully perform the accountabilities (essential functions) of the job. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.
- Job duties are performed in a normal and clean office environment with normal noise levels.
- Work is predominately done while standing or sitting.
- The ability to comprehend, document, calculate, visualize, and analyze are required.
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An Equal Opportunity Employer
All BCBSLA EMPLOYEES please apply through Workday Careers.
PLEASE USE A WEB BROWSER OTHER THAN INTERNET EXPLORER IF YOU ENCOUNTER ISSUES (CHROME, FIREFOX, SAFARI)
Additional Information
Please be sure to monitor your email frequently for communications you may receive during the recruiting process. Due to the high volume of applications we receive, only those most qualified will be contacted. To monitor the status of your application, please visit the "My Applications" section in the Candidate Home section of your Workday account.
If you are an individual with a disability and require a reasonable accommodation to complete an application, please contact recruiting@bcbsla.com for assistance.
In support of our mission to improve the health and lives of Louisianians, Blue Cross encourages the good health of its employees and visitors. We want to ensure that our employees have a work environment that will optimize personal health and well-being. Due to the acknowledged hazards from exposure to environmental tobacco smoke, and in order to promote good health, our company properties are smoke and tobacco free.
Blue Cross and Blue Shield of Louisiana performs background and pre-employment drug screening after an offer has been extended and prior to hire for all positions. As part of this process records may be verified and information checked with agencies including but not limited to the Social Security Administration, criminal courts, federal, state, and county repositories of criminal records, Department of Motor Vehicles and credit bureaus. Pursuant with sec 1033 of the Violent Crime Control and Law Enforcement Act of 1994, individuals who have been convicted of a felony crime involving dishonesty or breach of trust are prohibited from working in the insurance industry unless they obtain written consent from their state insurance commissioner.
Additionally, Blue Cross and Blue Shield of Louisiana is a Drug Free Workplace. A pre-employment drug screen will be required and any offer is contingent upon satisfactory drug testing results.
