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Field Aftersales Lead - Sweden

Remote:

Full Remote

Contract:

Full time

Experience:

Senior (5-10 years)

Work from:

Sweden

Offer summary

Qualifications:

Minimum 2 years in automotive sales or aftersales, Native proficiency in Swedish and Norwegian; fluent in English, Strong communication and problem-solving skills, Proficient in Microsoft Excel and PowerPoint, Valid driving license.

Key responsabilities:

Build and nurture partnerships with service providers
Champion a customer-first approach for ownership experiences
Establish quality standards for premium customer service
Communicate to drive quality and satisfaction
Analyze data to identify improvement areas

General Motors XLarge https://www.gm.com/

10001 Employees

See more General Motors offers

Job description

Job Description

At General Motors (GM), we're committed to delivering unparalleled service experiences to our customers across Europe. We're seeking a Regional Aftersales Lead (RAL) to spearhead our efforts in Sweden. This is a full remote position with extensive travel across Sweden and Norway. As the Regional Aftersales Lead, you will play a pivotal role in shaping the future of automotive service in Europe. Your responsibilities will range from nurturing relationships with service partners to ensuring top-notch customer experiences throughout their ownership journey.

Key Responsibilities

Build and nurture partnerships with service providers to promote GM brands and enhance operational efficiency.
Champion a customer-first approach by leveraging insights to elevate ownership and support experiences.
Establish and uphold quality standards to deliver premium customer service.
Communicate effectively with internal and external stakeholders to drive quality and customer satisfaction.
Set clear objectives and work cross-functionally to achieve desired outcomes.
Adapt strategic plans to changing market dynamics with strong business acumen.
Analyze data to identify areas for improvement and make informed decisions.

Required Qualifications

Minimum of 2 years in automotive field sales or aftersales roles.
Proven ability to handle multiple tasks flexibly and efficiently.
Strong communication and problem-solving skills.
Passionate about the automotive industry.
Skilled in synthesizing diverse information into actionable insights.
Proficiency in Microsoft Excel and PowerPoint.
Native proficiency in Swedish and Norwegian; fluent in English.
Valid driving license.

Preferred Skills

Customer-centric mindset with an aptitude for gathering insights to refine product features and processes.
Strong cross-functional collaboration skills and comfort working in ambiguity.
Ability to influence external partners toward quality excellence.
Business and technical acumen.
Skilled in creating presentations, procedures, and documentation.
Familiarity with direct-to-consumer (D2C) business models.

Why Join GM?

Join a dynamic team dedicated to redefining automotive service excellence.
Play a key role in shaping the future of automotive service in Sweden and Norway.
Enjoy professional growth opportunities.
Competitive compensation package.
Fully remote position with exciting travel opportunities (3-4 days/week).

How to Apply

If you’re ready to make an impact in the automotive industry and meet the qualifications, we want to hear from you! Please submit your resume in English to be considered.

Join us in revolutionizing automotive service—apply today!

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.