Match score not available

Technical Account Manager

extra holidays - extra parental leave - fully flexible - 4 day week

Remote:

Hybrid

Contract:

Full time

Experience:

Senior (5-10 years)

Work from:

Tokyo (JP)

Offer summary

Qualifications:

Account management experience (pre- or post-sales), 5+ years supporting web/email security solutions, Experience in high-tech networking/security industry, In-depth understanding of TCP/IP and enterprise networks, Experience with system administration on various platforms.

Key responsabilities:

Manage resolution of technical support issues
Oversee implementation and consulting projects
Create communication channels between customers and teams
Update customers about product upgrades and actions
Provide feedback based on customer requirements

Zscaler Information Technology & Services Large https://www.zscaler.com/

5001 - 10000 Employees

HQ: San Jose

See more Zscaler offers

Job description

About Zscaler

Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler.

We built the Zscaler architecture from the ground up as a platform that could extend to new features and services. Our Product Management team takes hold of this massive opportunity to deliver our customers a growing portfolio of never-before-seen capabilities in threat prevention, visibility, scalability, and business enablement. Our product managers are champions of innovation with a shared vision for Zscaler and the limitless possibilities of cloud security. Join us to make your mark on the planning and product roadmap at the forefront of the world's cloud security leader.

We're looking for an experienced Technical Account Manager reporting to the TAM Manager, you will:

Manage and drive satisfactory resolution of customers' technical support and infrastructure issues based on Zscaler products and technologies.
Manage implementation and consulting projects, where you would implement Zscaler web and email solutions for customers or service providers.
Expected to be available to be on call when contacted by premium support customers for P0/P1 customer-impacting issues during non-operational hours.
Create and facilitate communication channel between the gold/platinum customer and the product management and engineering teams in Zscaler.
Update customers about cloud updates, upgrade and ensure necessary action to maintain availability and customer satisfaction.
Develop and deliver notifications of new Zscaler products and technologies to Premium Support customers and on-site and virtual product training.
Monitor reporting information and policy configurations of Zscaler technologies at customer sites and make ongoing recommendations
Provide clear and constructive product feedback to Zscaler Product Management based on customer requirements

What We're Looking for (Minimum Qualifications)

Account management experience (either pre- or post-sales)
5+ years of experience in implementing/ supporting web security and email security solutions.
Experience in the high-tech networking and information security industry and troubleshooting and customer management skills
Experience establishing communication and engagement with clients and in-depth understanding of enterprise networks and infrastructure.
In-depth understanding of TCP/IP, including reading packet, captures and general diagnostics is required.
Experience with open source system administration: Windows, Linux, FreeBSD, Microsoft Active Directory & Internet protocols: HTTP, SMTP, DNS, LDAP, and FTP is required.

What Will Make You Stand Out (Preferred Qualifications)

Basic Shell Scripting/Programming Experience (bash, Perl, etc.).
SQL experience.
Understanding of Various routing and switching architectures (Cisco, Juniper, etc.).

#LI-TY2

#LI-Hybrid

At Zscaler, we believe that diversity drives innovation, productivity, and success. We are looking for individuals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure. We are guided by these principles as we create a representative and impactful team, and a culture where everyone belongs. For more information on our commitments to Diversity, Equity, Inclusion, and Belonging, visit the Corporate Responsibility page of our website.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

Various health plans
Time off plans for vacation and sick time
Parental leave options
Retirement options
Education reimbursement
In-office perks, and more!

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.

See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.