Activated Insights (formerly HCP), a SaaS leader in the post-acute and long-term care market, is seeking a National Account Manager with superb communication and proven customer success experience. Founded in 2008, Activated Insights has grown to over 250 team members, serving more than 12,000 sites of care and impacting millions of patients, clients, and residents.
In 2023, we united leading post-acute and long-term care technology companies to form a single brand, delivering mission-critical applications and analytics for better care. Our Activated Platform offers tools for employee engagement, education, satisfaction surveys, and reputation management. We empower providers to make the most of every interaction— for employees, clients, and beyond—through better understanding and improved experiences.
Our Mission is to support long-term and post-acute providers with mission-critical applications to improve outcomes for all stakeholders in the care continuum.
Our Vision is to partner with the industry to enable the delivery of exceptional experiences. Our core values are:
Client-focused: Meeting our customers where they need us.
Committed: Be present where you are.
Innovative: Practical in how we help create value.
Accountable: Make it better through the measurement of our results.
Why Is This Role So Special?
We are seeking a dynamic and experienced National Accounts Manager to lead our initiatives in customer success, growth, and retention. As the National Accounts Manager, you will play a critical role in shaping the future of our customer journey, customer experience, and driving customer satisfaction. This position requires a strong background in customer success, cross functional collaboration, communication, understanding of the post-acute care market, and a passion for delivering exceptional customer experiences.
What You’ll Do:
Analyze customer feedback and data to identify opportunities for product and process improvements.
Engage & Build strong customer relationships to achieve outcomes and metrics that make our customers happy and successful.
Report key metrics (KPIs) to Director of Customer Success, providing insights on customer health and success.
What You Will Likely Need:
Proficient in Tools & Resources: ClickUp, Microsoft Tools, Salesforce, Adobe, and other product related tools.
Account Management Experience: With 3+ years in account management, this role requires proven leadership in driving team growth and delivering results through customer success strategies.
Prioritization: Strong prioritization skills are critical to managing accounts while maintaining focus on strategic goals and achieving key performance indicators (KPIs).
Customer-Centric Mindset and Empathy: A customer-first approach, with empathy and an understanding of customer needs, is essential for ensuring satisfaction and long-term success.
Adaptability and Communication Skills: In a fast-paced environment where customer needs and technology evolve rapidly, strong adaptability and communication are key to success.
Proven Product Growth Expertise: A history of driving product growth through retention, upselling, and cross-selling initiatives aligns well with this role’s focus on contributing to revenue targets and overall business success.
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