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Customer Service Representative - Shopify Expert

Remote:

Full Remote

Contract:

Part time

Experience:

Junior (1-2 years)

Work from:

Australia

Offer summary

Qualifications:

1+ years in customer service role, Excellent written and verbal skills, Strong customer focus and problem-solving, Experience with Shopify platform preferred, Knowledge of customer service platforms beneficial.

Key responsabilities:

Respond to customer inquiries via email/chat
Log and track issues in centralized platform
Investigate orders, troubleshoot issues, and handle refunds
Suggest process improvements from customer feedback
Maintain company branding in all communications

BruntWork Human Resources, Staffing & Recruiting SME https://www.bruntworkcareers.co/

501 - 1000 Employees

See more BruntWork offers

Job description

This is a remote position.

Job Highlights:

- Contract: Independent Contractor
- Monday to Friday 2pm - 6pm UK time (GMT)

Job Overview

As a Customer Service Representative, you will be the key point of contact for customer questions and issues coming through email, social media, and their Shopify store. Leveraging your stellar written communication abilities, you'll provide thoughtful, branded responses and troubleshoot order issues to resolve problems quickly.

This is a work-from-home opportunity with a flexible schedule, though coverage is needed during standard UK business hours. As the company grows in the US, the role may expand to full-time with potential for specialization.

Key Responsibilities

Respond to customer inquiries timely over email/chat platforms
Log and track issues in centralized platform, routing to internal teams as needed
Investigate orders and troubleshoot problems, refunding/replacing items if warranted
Suggest process improvements based on customer feedback patterns
Uphold company tone and branding in all communications

Requirements

1+ years in customer service or support role
Excellent written and verbal English skills
Strong customer focus and problem-solving mindset
Experience with Shopify platform a plus
Passion for beauty/fragrance industry preferred
Self-motivated and organized
it would be beneficial for the candidate to have experience with or knowledge of using a customer service platform, such as Zendesk or a similar one like Gorgias

Benefits

Independent Contractor Perks:

Permanent work from home
Immediate hiring
Steady freelance job

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

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