Director of Business Applications and IT

Description

The Director of Business Applications and IT is responsible for overseeing and directing the company’s technology stack, its strategy, operations, and infrastructure.

This position plays a critical role in shaping the technology vision and ensuring alignment with the overall company business objectives.

This role reports to the Chief Financial Officer and requires a strong combination of strategic thinking, operational excellence, and a hands-on approach to delivering innovative and scalable technology solutions.

The ideal candidate is a seasoned technology leader with a deep understanding of business applications and systems (most notably SFDC), IT operations, information systems implementation and management, data management, and digital transformation. Experience collaborating with senior executives and go-to-market business owners are critical requirements.

Responsibilities

Business Applications

• Oversee the configuration, maintenance, and upgrade of key corporate applications, ensuring they function optimally and align with business needs.
• Manage relationships with software vendors and key stakeholders across departments to support, troubleshoot, and enhance applications.
• Lead the planning, implementation, and evaluation of new applications and major updates, coordinating with cross-functional teams to ensure successful delivery.
• Ensure seamless integration of applications within the company’s tech ecosystem, optimizing workflows and data accessibility.

IT

• Develop and implement the information systems strategy to support the company’s long-term business goals.
• Lead the development and implementation of a data governance framework to ensure data integrity, privacy, and compliance.
• Collaborate with executive leadership to align IT initiatives with organizational priorities and ensure cross-functional support.
• Develop and manage the IT budget, ensuring resources are allocated effectively to meet both operational and strategic priorities

Operations

• Oversee the IT & Business Applications teams to ensure high performance, reliability, scalability, and security of all systems and applications.
• Lead a high-performing Business Applications and IT team, fostering a culture of accountability, innovation, and continuous learning.
• Drive continuous improvement operational processes, ensuring adherence to best practices.
• Promote a culture of data literacy and empower teams to leverage data as a strategic asset.
• Mentor and develop talent, providing opportunities for skill growth and career advancement.

Requirements

• Bachelor’s degree in Information Systems, Computer Science, or a related field.
• At least 7 years of experience in IT leadership roles, with a proven track record in managing information systems for a large organization. 
• Strong leadership and team management skills, with the ability to motivate and inspire a diverse, multi-national team.
• Proficiency in business applications software in various domains such as CRM, Marketing Automation, ITSM, ERP, and more.
• Prior experience with Salesforce.com is pivotal to the role
• Extensive experience with IT infrastructure, data governance, and digital transformation.
• Demonstrated ability to lead cross-functional teams and foster collaboration across departments.
• Sense of urgency while executing strategically. Possesses appropriate business discipline to facilitate quick and fact-based decisions and ensures accountability for execution.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication and interpersonal skills, with the ability to present complex information clearly and influence key stakeholders.