Offer summary
Qualifications:
High school diploma or equivalent, At least one year of prior experience in customer service or call center, Proficient in data entry and Microsoft Office Suite, Ability to work independently with little direction, Must have a private workspace and high-speed internet.
Key responsabilities:
- Answer incoming calls and respond to correspondence
- Provide accurate account information and educate clients on policies
- Redirect calls to appropriate agencies when necessary
- Research and process correspondence from various channels
- Communicate client concerns to management