Customer Service Representative II

Overview:

Join Our Team at Nidec: Innovate, Grow, and Lead

We begin with dreams. Dreams drive our motivation. Dreams are our future. The world's dreams, people's dreams, our dreams. Our passion creates ideas that make dreams come alive. Technology and products that were only dreams become reality.

All for dreams. Dreams challenge and the Nidec-Group will continue to meet the challenge. For the world's and people's tomorrows; the world's first, the world's best technologies and products; we will continue our part in creating a better society.

The Traction Customer Service Representative II supports customers and internal teams by providing helpful information, answering questions, and resolving issues. The CSR Role is in the front line of support to help ensure that customers are satisfied with products, services, and features. Also providing solutions that fit individualized situations and prioritize the customers’ needs at each step of the process.

• This position requires the ability to work independently as well as in a team setting and will be expected to accept direction from the Customer Service Supervisor/Manager with the ability to work amicably and productively with co-workers.
• Ensure a prominent level of accessibility to customers, including the handling and processing of a large volume of phone calls or e-mails in a prompt and efficient manner.
• Maintain a positive, empathetic, and professional attitude toward customers always.
• Serve as the point of contact and the voice of the customer to various departments within the sales order process (i.e., engineering, quality, operations, etc.).
• Communicate directly with external customers to provide lead times, pricing, availability, delivery dates, order acknowledgements, updates, and shipping information.
• Direct information and updates to the proper individuals within the organization.
• Solve problems that arise through the sales order process.
• Assist with warranty claims.
• Provide backup as required for customer team members.
• Process credits and RGA’s (Returned Goods Authorization) accurately and in a timely manner, according to department procedure.
• Additional tasks and duties assigned based on business needs.
• Must be able to work 3/2 hybrid work schedule at present (3 days in office and 2 days remote from home). Candidate must be flexible to work in office up to 5 days a week based on business needs.
• Ensure smooth execution of the orders by working closely with the customers, vendors as well as internal stakeholders.
• Take ownership of the customer issues and solve in an urgent and responsible manner.
• Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires.
• Manage/improve day to day process interaction with customers by leveraging detailed customer knowledge.
• Look for improvements in ways of working and drive for service delivery excellence and customer satisfaction

• Minimum of 3-5 years’ relevant Customer Service experience.
• Previous experience in Traction products and service is a plus.
• Excellent communication skills (active listening, phone, and written communication skills).
• Ability to prioritize, pay attention to detail, and manage time effectively.
• Ability to analyze information and relay it to individuals at different levels.
• Strong PC skills with proficiency in Microsoft Office required.
• Excellent written and oral communication skills, pleasant telephone etiquette and people
• skills.
• EDI, Fourth Shift, or Microsoft AX/Dynamics 365 experience a plus
• Demonstrate a commitment to high professional ethical standards in a diverse workplace.
• Excel at operating in a fast-paced community environment.

Nidec Motor Corporation

Nidec Corporation has established itself as an international conglomerate that handles “everything that spins and moves.” After starting with only four employees, Nidec has grown to include more than 140,000 workers across the globe. The company has been recognized in various publications, including Businessweek and Forbes, for its innovations in the motor industry.

The company currently boasts the most significant global market share for small precision motors. Exponential growth through mergers and acquisitions over the past few decades means that Nidec now manufactures motors that run the spectrum from those original tiny motors to much larger motors powering heavy commercial and industrial equipment.

Nidec motors can be found in products that range from cell phones, computers and home appliances to industrial and mining equipment – and everything in between. The company has more than 300 subsidiary companies spanning the globe. This global reach uniquely positions us to supply high-quality products that contribute to the betterment of society worldwide.

Historical Timeline of Nidec’s Commercial and Industrial Motors Brands

1908: The U.S. MOTORS® brand begins as part of U.S. Electrical Manufacturing Company.

1980: Nidec SR Drives Ltd is founded, stemming from fundamental research work conducted at two leading universities in the United Kingdom.

1999: Nidec SR Drives Manufacturing Ltd is established to meet rapidly increasing demand for industrial products.

2010: Nidec Corporation acquires the motors and controls business of Emerson Electric Company – including the U.S. MOTORS brand – forming Nidec Motor Corporation. Nidec also acquires the HURST® brand. Both acquisitions assist the company in responding to a wide variety of customer needs for small to large motors as it continues to seek further growth.

2012: Nidec Corporation acquires the MERKLE-KORFF® brand as part of its acquisition of Kinetik Group Inc.

2017: Nidec Corporation acquires the LEROY-SOMER™, CONTROL TECHNIQUES™ and KATO ENGINEERING™ brands, broadening its motor offering and product lineup to include variable speed drive and a complete range of generators and extending its global presence.

Equal Employment Opportunity and Affirmative Action at Nidec
Nidec is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants receive consideration for employment without regard to their age, gender, gender identity, sexual orientation, race, color, genetic information, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by law. For more information regarding your (EEO) rights as an applicant, please visit the following website: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

No Soliciting

Nidec will not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to Nidec job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers. Pre-approval from the Nidec Talent Acquisition team is required before any external candidate can be submitted and such candidate must be submitted to the Nidec Talent Acquisition team.