Match score not available

CUSTOMER SRVC REP-NWI GI INSTITUTE

Remote:

Hybrid

Contract:

Full time

Experience:

Senior (5-10 years)

Work from:

Merrillville (US)

Offer summary

Qualifications:

High School Diploma/GED Equivalent required, Experience in customer service or reception, Certification as a Physician Office Business Administrator desirable, Good computer skills and office equipment operation, Knowledge of medical terminology preferred.

Key responsabilities:

Greet and register patients with demographics and insurance information
Coordinate appointments, diagnostic tests, and follow-ups
Assist with compliant processes and maintain medical records
Direct calls and provide necessary customer service
Verify financial information and manage appointment schedule

Methodist Hospitals Large http://www.methodisthospitals.org/

1001 - 5000 Employees

See more Methodist Hospitals offers

Job description

Overview: Under general supervision. to perform work greeting and registering patients by obtaining demographics, financial information, insurance information and necessary signatures on required forms and documents for physician office visits. Coordinates patient appointments for all physicians in the practice office. Schedules diagnostic tests as ordered and schedules follow-up appointment. Provides excellent customer service. Responsibilities: PRINCIPAL DUTIES AND RESPONSIBILITIES(*Essential Functions)

Assists in maintaining compliance with regulatory standards applicable to areas of responsibility as required by accreditation bodies.
Assists patients with check-in and check-out process and prepares medical records for physician visit.
Directs telephone calls and messages to appropriate persons, provides customer service as needed.
Initiates scheduling process for diagnostic tests and referrals.
Verifies financial information and insurance coverages.
Verifies scheduled appointments and follows up on missed appointments per protocol.

Qualifications:

JOB SPECIFICATIONS(Minimum Requirements)

KNOWLEDGE, SKILLS, AND ABILITIES

Certification as a Physician Office Business Administrator is desirable.
Ability to apply medical terminology as it relates to patient visit and future appointments.
Good computer skills and the ability to operate basic office equipment.
Demonstrated good analytical skills.
Demonstrated positive attitude, professional courtesy and compassionate customer service to patience.
Excellent communication and interpersonal skills.
Ability to diffuse a stressful situation tactfully and professionally, and the ability to make good decisions in a stressful situation.
Ability to work independently and in a team environment, and to multi-task.

EDUCATION

High School Diploma/GED Equivalent Required
Customer service, reception, filling or billing experience in a physician's office or hospital.
2 Healthcare/Medical - Physician's Office Preferred

STANDARDS OF BEHAVIOR
Meets the Standards of Behavior as outlined in Personnel Policy and Procedure #1, Employee Relations Code.

CONFIDENTIALITY/HIPAA/CORPORATE COMPLIANCE
Demonstrates knowledge of procedures for protecting and maintaining security, confidentiality and integrity of employee, patient, family, organizational and other medical information. Understands and supports the commitment of Methodist Hospitals in adhering to federal, state and local laws, rules and regulations governing ethical business practices for healthcare providers.

DISCLAIMER - The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. The statements are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.