Job Description
CooperSurgical is a leading fertility and women’s healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. We lead the industry in next-generation fertility and birth solutions that help conceive, deliver, and protect healthy babies. When it’s time for people to build their families, the CooperSurgical Donor Gametes Services, California Cryobank and Donor Egg Bank USA, can help intended parents reach their goals with the highest quality donor sperm and donor eggs from rigorously screened diverse donors. Our team cares enough to want to make a difference – for the communities in which we live and work and in the well-being of women, babies and families everywhere.
We strive to continuously develop best in class people, process, and technologies. Our Donor Gametes services support those seeking to realize their dreams of creating a family, and specifically serves the LGBTQ+ community, independent parents, and those with fertility challenges in need of donor sperm and/or donor eggs.
This role reports directly to our Inside Sales Manager and will be part of a fast-paced, high-performing team. As our Inside Sales representative, this individual will demonstrate proficiency in customer engagement and business acumen competencies. This rep will display extreme ownership, achieve and exceed goals, and deliver best in class customer experiences differentiating our brand in the market.
The starting base pay for this role is between $55,000 and $65,000 with a total earnings potential of up to $95,000 at target.
Responsibilities
- Achieves sales and operational goals in a proactive disciplined approach; calls on and executes lead conversion for targeted customers including subscription installed base; diligently follows up with ability to qualify inbound leads as part of the lead management process
- Meets and exceeds projected sales goals with extreme ownership based on quota and pay for performance variable compensation package
- Educates prospects and customers identifying, developing, and securing all relevant direct sale opportunities
- Utilizes up-selling, cross-selling, and add-on sales techniques to increase sales, including volume and revenue, per customer experience
- Executes responsibilities with integrity and compliance to all policies and procedures, including but not limited to CooperSurgical guiding principles and code of conduct
- Leverages knowledge of industry and product portfolio to meet customer needs
- Combines business acumen with an effective sales process to engage customers and increase sales volumes
- Achieves daily call targets by engaging customers at a high frequency and establishing relationships
- Cultivates internal & external relationships that create sustained value
- Retains technical proficiency and is current on all training, product, and promotions; efficient in CRM and Microsoft Office tools and advances through training and utilization
- Manages emotional or complex customer situations promptly and professionally while meeting commitments for service, sales and assistance
- Demonstrates ability to accurately assess and resolve individual situations and draw on prior knowledge, experience, and problem-solving skills; determines customer requirements and expectations to recommend specific products and solutions
Qualifications
- Excellent selling, influence, and closing skills
- Self-motivated and disciplined with a positive attitude and ability to work independently
- Excellent organizational, verbal, and written communication skills
- Strong focus on providing customers with superior customer experience
- Ability to work independently and as part of a team and displays high level initiative and commitment
- Agile, and adapts quickly to a fast-paced changing environment
- Ability to identify critical activities and tasks and adjust priorities to meet goals and objectives
- Bilingual (Spanish/English) a plus
Experience:
- 1-3 years of inside sales experience
Education:
- Bachelor's degree in Business Administration, Management, Marketing, related field, or related experience required
As an employee of CooperSurgical, you'll receive an outstanding total compensation plan. As we believe your compensation goes beyond your paycheck, we offer a great compensation package, medical coverage, 401(k), parental leave, fertility benefits, paid time off for vacation, personal, sick and holidays, and multiple other perks and benefits. Please visit us at www.coopersurgical.com to learn more about CooperSurgical and the benefits of becoming a member of our team.
To all agencies: Please, no phone calls or emails to any employee of CooperSurgical about this opening. All resumes submitted by search firms/employment agencies to any employee at CooperSurgical via-email, the internet or in any form and/or method will be deemed the sole property of CooperSurgical, unless such search firms/employment agencies were engaged by CooperSurgical for this position and a valid agreement with CooperSurgical is in place. In the event a candidate who was submitted outside of the CooperSurgical agency engagement process is hired, no fee or payment of any kind will be paid.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
