Offer summary
Qualifications:
Bachelor’s Degree required, 10+ years in Unified Communications and Contact Center, Experience with Genesys Cloud CX and PureConnect, 3+ years with ServiceNow, Jira, Confluence, Professional Certification in Genesys Cloud CX.
Key responsabilities:
- Lead and motivate a team of architects and PMs
- Provide excellent customer service and advocacy
- Resolve incidents and maintain customer communication
- Identify risks and analyze incidents for business continuity
- Produce Monthly and Quarterly Operational Reviews