Offer summary
Qualifications:
Bachelor's Degree or related field, Minimum six years related experience, In lieu of degree, minimum eight years related experience, Advanced technical and analytical skills, Familiarity with ITSM tools like BMC Remedy.Key responsabilities:
- Primary contact for critical IT problems
- Lead investigations to determine root causes
- Manage activities to eliminate incidents
- Facilitate resources needed for resolving problems
- Communicate status and next steps to management