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Sales Representative, Chat

Remote:

Full Remote

Contract:

Full time

Experience:

Junior (1-2 years)

Work from:

United States

Offer summary

Qualifications:

High School Diploma/GED required, Minimum 50 wpm typing speed, Experience meeting sales metrics, Excellent communication skills, Proficiency in Salesforce is a plus.

Key responsabilities:

Assist customers through Chat, Phone, and email inquiries
Provide product information and close sales
Maintain an engaged sales pipeline with follow-ups
Maintain professionalism and provide a 'WOW Experience'
Update customer information accurately in Salesforce

ZenBusiness Scaleup https://www.zenbusiness.com/

201 - 500 Employees

See more ZenBusiness offers

Job description

Who We Are

We started our company to help others launch and run their own businesses, at any stage. The way we help is by keeping it simple and supporting entrepreneurs one step at a time. Put simply: our mission is to enable anyone to start, run, and grow their business while avoiding the common pitfalls that derail hopeful entrepreneurs. No more having to wade through forms, taxes, or ongoing state compliance.

We are a remote company based in Austin, Texas. We have team members from Florida to Oregon and all points in-between. Take pride in your work knowing that it shapes how people all across the country reach their goal of starting, running, and growing their business.

If the idea of helping people and working with a genuinely caring, supportive team excites you, then you’ve come to the right place.

We are looking for someone with full-time availability during the 8-hour shift operating hours that vary from 7:45am CST - 8:15pm CST Monday- Friday and 9am CST- 6:00pm CST Sunday- Thursday.

As a Chat Sales Representative at ZenBusiness, you will play a crucial role in delivering exceptional customer experience while driving sales growth. Your responsibilities will include:

Responsibilities

Customer Assistance: Assist customers through Chat, Phone and/or email inquiries, guiding them through the sales process using the ZenBusiness Sales Methodology. Be a trusted advisor and a problem solver.
Inform and Close Sales: Provide customers and prospects with comprehensive information about ZenBusiness products and services. Utilize effective sales techniques to close deals and exceed sales targets.
Pipeline Management: Maintain an engaged pipeline with prospective customers by setting future check-in appointments and follow-ups.
Professionalism: Maintain a high level of professionalism in all interactions with potential clients. Strive to establish a "WOW Experience" with each interaction, leaving customers satisfied.
Data Management: Update and maintain accurate customer information within Salesforce during and after each customer contact. Ensure that all customer records are up-to-date and complete.
Product Knowledge: Stay updated on ZenBusiness products and services, as well as industry trends. Take the initiative to expand your industry knowledge continuously.

Qualifications

Minimum High School Diploma/GED required.
Minimum 50 wpm typing speed.
Proven experience meeting and exceeding sales metrics.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and a customer-centric mindset.
Ability to work in a fast-paced environment and adapt to changing priorities.
Proficiency in Salesforce or similar CRM software is a plus.
A passion for learning and self-improvement.

Bonus Qualifications

Sales experience in a contact center.
Chat platform experience in a contact center.
macOS and G-Workspace knowledge is a plus!
Experience with Google File Stream, Docs, Sheets, and Adobe DC.
Legal industry experience is a plus!
An entrepreneurial spirit is a plus!

Remote Culture. A great company culture leads to happy employees, and happy employees lead to happy customers. That’s why we invest in our employees by providing them with competitive salaries and benefits, equity, and the opportunity to tackle interesting challenges that have a positive impact.

Let’s stay connected! We believe in staying connected, and we have a weekly “All Hands” meeting every week. We also have a social committee that hosts frequent events. We’ve held a virtual talent show, costume competitions, monthly lunch and learn series, Hackathons, and more!

Benefits. PTO, Company Paid Medical and Vision Coverage for Employees and Dependents, Dental, Disability, and Life Benefits, 401K + matching, 10 Paid Holidays, Parental Leave, Military Leave, Employee Assistance Program, Pet Insurance, Stock Options, Paid Parking* + more!

Diversity, Equity, and Inclusion. We believe in diversity, equity & inclusion. At ZenBusiness, every voice counts no matter your race, ethnicity, gender, sexual orientation, age, location, or background. We celebrate the diversity of our teams, knowing that our products, services, and customers thrive best when we lean into and celebrate our differences.

Remote Culture. A great company culture leads to happy employees, and happy employees lead to happy customers. We provide our employees with good salaries, benefits, equity, and interesting challenges that have a positive impact.

Benefits. The company offers various benefits to employees and their dependents, including medical, vision, dental, disability, and life insurance, as well as parental and military leave. Other benefits include an employee assistance program, 401k + match, annual bonus, pet insurance, and RSUs. Paid parking* and 10 paid holidays are also provided.

Diversity, Equity and Inclusion. We believe in diversity, equity & inclusion. At ZenBusiness, every voice counts no matter your race, ethnicity, gender, sexual orientation, age, location, or background. We celebrate the diversity of our teams, knowing that our products, services, and customers thrive best when we lean into and celebrate our differences.

Please check out our careers' page to learn more about our culture, benefits, and open opportunities.

*applicable to in-office employees