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Solution Engineer

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Full Remote
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Offer summary

Qualifications:

Bachelor degree in Computer Science, Excellent command of English, Experience with web development preferred, Solid understanding of technical troubleshooting.

Key responsabilities:

  • Provide L2 and L3 technical support
  • Collaborate with development for issue resolution
  • Facilitate communication in daily team meetings
  • Support KPIs and bug fixes functionality
  • Utilize customer feedback for product improvements
Smeetz logo
Smeetz Information Technology & Services Scaleup https://www.smeetz.com/
11 - 50 Employees
See more Smeetz offers

Job description

At Smeetz, we are dedicated to revolutionizing the way visitor attractions manage their sales and optimize their revenue. As a unified commerce Software-as-a-Service (SaaS) platform powered by AI, we provide attractions such as theme parks, museums, and theaters with an all-in-one solution to effectively manage, market, and price their products.

We are a fast-growing SaaS startup, and we're looking for a Solution Engineer to join our dynamic team. This role is a great opportunity to contribute to a growing company, work with a tight-knit team, and help shape our customer service operations.

You will provide advanced technical support (L2 and L3) to end-users, collaborating with developers and the customer service team for efficient issue resolution.

Key Responsibilities

  • Assist with L2 technical support tasks, gaining a solid understanding of the product and its features.
  • Collaborate with the development team to help resolve more complex issues (L3) for users.
  • Join daily meetings with the customer service team to help address urgent issues and work together to solve problems effectively.
  • Support key performance goals (KPIs) and service agreements (SLAs) to help speed up bug fixes and improve the software.
  • Work with account managers on account setups and solutions for specific customer needs, using your technical skills to support these requests.
  • Stay informed about our product to answer customer questions accurately. Utilize feedback from customer interactions to suggest improvements for our product and enhance the overall customer experience.
  • Document special customer setups to help with bug resolution and contribute to ongoing product updates.

Requirements

  • Excellent command of English. French would be a plus.
  • Bachelor degree in Computer Science.
  • Experience with web development, data management and debugging is an advantage.
  • Solid understanding of technical troubleshooting, particularly in L2 and L3 support.
  • Excellent communication and interpersonal skills.
  • Ability to work collaboratively with cross-functional teams, including developers.
  • Eagerness to learn and contribute to process automation and software improvement.

Benefits

  • Through this position, you will have the opportunity to grow in a fast-growing scale-up
  • Flexible work hours and the option to work remotely.
  • You will work in a highly performance-driven environment.
  • A vibrant and inclusive work environment where your voice matters.
  • Your successes will be recognised and rewarded with increased earning potential and ownership responsibilities.

If you're looking to join a startup where you can make a significant impact, we'd love to hear from you. Please submit your resume and a brief cover letter detailing why you believe you're the right fit for this role.

Required profile

Experience

Industry :
Information Technology & Services
Spoken language(s):
EnglishEnglishFrench
Check out the description to know which languages are mandatory.

Other Skills

  • Social Skills
  • Verbal Communication Skills
  • Collaboration
  • Willingness To Learn

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