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Customer Support Officer (Chinese Happiness)

Remote:

Full Remote

Contract:

Full time

Work from:

Philippines

Offer summary

Qualifications:

Proficient in Chinese and English, Strong communication skills, Problem-solving capabilities, Customer service experience preferred, High school diploma required.

Key responsabilities:

Provide customer support in both languages
Resolve inquiries promptly and effectively
Maintain a positive demeanor with customers
Collaborate with team to enhance services
Handle customer complaints effectively

Strikingly Internet Startup https://www.strikingly.com/

51 - 200 Employees

See more Strikingly offers

Job description

Position: Bilingual Customer Support Specialist (Chinese-English)

Strikingly is on the lookout for a dedicated full-time Bilingual Customer Support Specialist proficient in both Chinese and English. This role offers an excellent opportunity for individuals seeking a long-term and stable professional environment where they can make a significant impact.

Job Overview

As a Bilingual Customer Support Specialist, you will play a crucial role in enhancing customer experiences by providing exceptional support and resolving inquiries with professionalism and efficiency.

Key Responsibilities

Deliver outstanding customer support in both Chinese and English.
Address customer inquiries and resolve issues promptly and effectively.
Maintain a positive and professional demeanor while interacting with customers.
Collaborate with team members to refine and enhance service processes.

Required Skills

Proficient in both Chinese and English, both written and spoken.
Strong communication and interpersonal skills.
Excellent problem-solving capabilities.
Customer-oriented mindset with a commitment to service excellence.
Ability to work both independently and collaboratively in a team setting.

Qualifications

Previous experience in customer support or a related service role is preferred.
Demonstrated ability to effectively handle customer complaints.
High school diploma or equivalent is required.
Relevant certification or training in customer service is advantageous.

Career Growth Opportunities

This position offers substantial potential for professional development and career progression within a reputable company framework that values employee engagement and growth.

Company Culture And Values

At Strikingly, we foster a supportive and collaborative work culture that prioritizes long-term employment and teamwork. We believe in creating an environment where our employees can thrive both personally and professionally.

Employment Type: Full-Time