Webinar Co-ordinator (Flexible Hours)

Description

Job Title: Webinar Co-ordinator (flexible hours)
Location: Remote working
Reports to: Quality Operations Manager, Operations

The Opportunity
Are you looking for a really interesting temporary part-time role while still being flexible on where 
and when you work? If you are confident, adaptable, calm under pressure, good with people and 
able to commit to an average of 20 hours a week for 6 months, this could be perfect for you. You will 
develop useful professional skills and be able to add ‘cutting edge technical facilitation for 
international corporates’ to your CV. We provide a fun, stimulating and supportive environment 
where training is provided. Possibility to turn into a permanent career with Hult EF but currently we 
are only offering casual worker contracts. 

We are looking to grow our pool of Webinar Co-ordinators (also known as Technical Facilitators 
internally) to support our virtual classes for our Executive Education programs. Your role is to ensure 
these online courses run smoothly from a technical perspective, and to support Faculty in giving 
participants an excellent experience. You will provide a friendly and reassuring presence, address 
questions, troubleshoot and run all technical features and platforms such as breakouts, polls, videos 
and mentimeters during the sessions. Your goal is to ensure everyone can engage well, feel well 
looked-after, and focus on the learning. 

Professional and timely communication and attention to detail while remaining calm under pressure 
are pre-requisites to this role. You will be working in a supportive and accomplished Operations 
Team and alongside great Faculty and Sales colleagues.

The Project Support is our foundation layer to provide back-end supports to the Operations Team to 
deliver great face-to-face and online Executive Education programs. You will work closely with 
Project Managers and Project Coordinators to complete various tasks that are necessary to plan, 
organize and deliver programs.

Responsibilities include:
• Providing excellent technical facilitation for virtual programs.
• Working with faculty prior the session to prepare and rehearse the technical elements and 
suggesting, where appropriate, best practices that may enhance the experience.
• Providing feedback to the Operations Team post-program to contribute to wider learning 
and improvements. 

Person Description:
• Naturally organised, you have it all planned out.
Classification – Confidential
• Efficient and on top of the details
• Have great people and communication skills and presence to work confidently with senior 
clients and colleagues
• Stay calm under pressure and stressful environments.
• Agile, tech-savvy and a quick learner.

Essential Requirements:
• Eligible to work in the UK and based in the UK
• Great Wi-Fi, PC/Laptop and headphones. Ideally to have a dual-monitor setup.
• Confident with technology, especially Zoom and Microsoft Teams
• Professional and effective communication skills with our team, faculty and participants
• Ideally, experience providing great customer service especially in a B2B environment
• Fluency in other languages is a merit, but not required

What we offer:
• Training on Zoom and/or Microsoft Teams and best practices on Technical Facilitation.
• £11.44 per hour, paid weekly
• Statutory paid breaks
• Statutory paid leave of 5.6 weeks a year (holiday hours accrued based on hours worked)
• Flexibility; we will ask which sessions cover to suit your schedule, but once confirmed you 
must keep the commitment

About us:
Hult EF combine the strength of Hult International Business School and EF Education First to provide 
companies all over the world with practical, tailored learning focused on today’s most critical 
business competencies.
We remove barriers to international collaboration through language training; upskill employees in 
core business competencies through faculty-led programs; and build leadership capabilities through 
executive education and coaching.

With campuses and offices in over 50 countries, including the beautiful Ashridge House outside 
London, we offer a truly global and collaborative environment.
Whoever you are, whatever you are passionate about—we welcome you and want you to bring that 
to work every day. EF is proud to be an equal opportunity employer and we are committed to 
inclusion and belonging across race, ethnicity, gender, age, disability, religion, parental status, 
identity, experience and everything else that makes you unique.

Application:
Please note that you must have the right to work in the UK to be considered for this position.
Applications should consist of a CV and brief cover letter, explaining why you think you are a suitable 
candidate for this role. If you are successful in your application, you will be invited to an interview