Survey Implementation Specialist

Survey Implementation Specialist, Design Team

Position Type: Full-time

Work Location: Remote
 

We are currently seeking a Survey Implementation Specialist to add to our team. The Specialist is responsible for the technical setup and system configuration required to implement our survey product. You will work collaboratively with other teams to ensure quality of execution and excellence in deliverables to our clients.

Our work environment is fast-paced, dynamic, and interactive, with each team member playing a critical role in expanding the company. We are dedicated to providing a collaborative, team-first environment that also fosters individual development.

Responsibilities

• Build and administer advanced web surveys in online survey software, including troubleshooting, translations, response coding, and distributions.
• Clean and prepare databases of client properties and survey participants for accurate integration within Grace Hill systems
• Complete data uploads for initial platform setup and ongoing client maintenance 
• Configure client system setup in the proprietary Grace Hill portal
• Communicate updates and key milestones to Implementation Managers and Project Managers

Qualifications

• High school diploma required.
• College degree preferred or an equivalent combination of relevant education and work experience.
• Advanced MS Excel knowledge 
• Exceptional attention to detail
• Ability to manage multiple projects and deadlines simultaneously
• Self-motivation / willingness to take initiative/ability to work independently
• Ability to work autonomously in a fast-paced environment 
• Experience with survey design and survey software a plus (CX/XM, Voice of the Customer, Qualtrics, etc.)
• Experience with Salesforce, CRMs, Google Workspace, or project management tracking tools is a plus.

Benefits

• Competitive pay + bonus potential
• Close-knit work environment focused on growth, performance, and accountability
• Medical, dental, and vision benefits
• Generous PTO policy in addition to 13 company-paid holidays
• 401(k) plan
• Training focused on aligning individual development and company growth

About Grace Hill

Grace Hill provides industry-leading SaaS technology solutions designed to make a positive impact in real estate and improve the lives of people where they work and live. Harnessing years of real estate experience and the understanding that people are better together, Grace Hill helps owners and operators increase property performance, reduce operating risk and grow top talent. More than 500,000 professionals from over 1,700 companies rely on Grace Hill’s talent performance solutions covering policy, training, assessment, survey, and data-driven insights. Visit us at gracehill.com or on LinkedIn.