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Remote Travel Advisor

Remote:

Full Remote

Contract:

Full time

Experience:

Entry-level / graduate

Work from:

United Kingdom

Offer summary

Qualifications:

Strong knowledge of travel destinations, Experience in customer service or advising, Proficient in managing travel itineraries, Ability to handle payments and documentation, Excellent organizational and multi-tasking skills.

Key responsabilities:

Respond to client inquiries promptly
Create personalized travel itineraries
Manage travel documents and payments
Address client concerns during travels
Research travel trends and products

Travel by Tilly Scaleup https://www.travelbytilly.com/

2 - 10 Employees

See more Travel by Tilly offers

Job description

As a Travel Advisor, you’ll support clients with their travel needs by offering personalized service and expert advice to ensure a smooth and enjoyable experience. Your role includes responding to client inquiries, coordinating travel plans, making tailored recommendations, and addressing issues that arise before, during, or after their trip.

Key Responsibilities:

Client Support and Engagement:

• Promptly respond to client inquiries via phone, email, or in person, providing comprehensive information on travel destinations, packages, and services.

• Carefully listen to clients’ preferences and needs, offering customized recommendations to meet their expectations.

• Assist clients with booking flights, accommodations, transportation, tours, activities, and other travel-related services.

Customized Travel Planning:

• Create personalized travel itineraries based on client preferences, budgets, and interests, designing memorable travel experiences.

• Coordinate with airlines, hotels, car rental agencies, and other partners to confirm bookings, accommodate special requests, and handle changes or cancellations.

Travel Documentation and Payment Management:

• Ensure that all required travel documents, such as passports, visas, and insurance, are up-to-date and securely handled.

• Manage payments, process transactions, and issue tickets or vouchers in line with company policies.

Issue Resolution and Client Care:

• Address any client concerns during their travels, providing prompt assistance and effective solutions to enhance satisfaction.

• Collaborate with airlines, hotels, and tour operators to resolve issues such as delays, accommodation changes, or emergencies.

Travel Product Expertise and Research:

• Stay informed about travel trends, industry updates, and destination details to provide clients with accurate and up-to-date advice.

• Continuously explore new travel products, services, and destinations to expand offerings and improve customer experience.

Administrative and Documentation Management:

• Maintain detailed records of client interactions, bookings, payments, and other essential information using computerized systems.