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Travel Agent - German and English Language (On-site)

Remote:

Full Remote

Contract:

Full time

Work from:

Romania

Offer summary

Qualifications:

Excellent German language skills (B2 or higher), Basic to intermediate English skills (at least B1), Communication and customer service skills, Knowledge of Microsoft Office Applications, Prior customer service experience preferred.

Key responsabilities:

Engage with clients through various channels
Handle inquiries, reservations, and payments
Offer travel recommendations based on client preferences
Work closely with cruise lines on client arrangements
Use booking systems to manage travel plans

Conduent Management Consulting XLarge https://www.conduent.com/

10001 Employees

See more Conduent offers

Job description

Möchtest du deine Deutschkenntnisse nutzen, um Reisenden dabei zu helfen, die Welt zu erkunden?

Join our team as a Travel Agent with proficiency in both German and English!

As part of our team, you will be the primary point of contact for various tasks, including:
Engaging with clients through phone calls, emails, or chat services;
Handling inquiries, reservations, changes to itineraries, and payments;
Offering recommendations for appropriate destinations, travel dates, and costs based on clients' preferences;
Working closely with the cruise line and be the main point of contact for clients, providing updates on travel arrangements and answering any questions or concerns;
Using booking systems and software to secure holidays and manage clients travel plans;
Keeping clients up to date with any changes regarding their travel arrangements and promptly address any concerns or issues that arise.

The key qualities we’re looking for: 

Excellent German language skills in both speaking and writing (B2 proficiency or higher);
Basic to intermediate English language skills (at least B1 level);
Communication and customer-service skills;
Knowledge of Microsoft Office Applications;
Prior work experience in customer service or a related field (recommended, but not mandatory);
Team player with a collaborative mindset and the ability to work with others towards common goals;
Creative problem solver with an out-of-the-box approach;
Attention to detail.

You will work with the Travel Agent team from our location in Iasi and you will benefit from a 6-week on-site training program which will help you develop the required skills and knowledge to successfully assist our clients.

What we offer:

Attractive salary;
Permanent contract;
On-site work model;
Full-time position with possible shifts, including evenings and weekends, depending on operational needs.
Good opportunities to develop a professional career;
Work in a dynamic international environment;
Newly refurbished attractive open-plan office space in Palas, Iasi;
Access to comprehensive learning, training, and development via our extensive Global learning platform;
Opportunity to apply for external professional training and courses that can be co-financed by Conduent;
Global Company, working in an international diverse and inclusive environment.

And our attractive extras for all our Associates:

Private medical insurance coverage;
Free access to the Bookster library;
Card Partener Program;
Meal tickets;
Referral bonuses for new hires recommended by you.

Why Join Us?

Innovative Work Environment: Be part of a team that values creativity and fosters an environment where your ideas can flourish.
Career Growth Opportunities: We invest in our team's development, providing avenues for career progression and skill enhancement.
Impactful Contributions: Your role is pivotal in shaping positive customer experiences and contributing to the success of our dynamic organization.
Recognition as a Most Loved Workplace®: Conduent has been certified as a Most Loved Workplace® this year, citing respect, collaboration, and a positive vision for the future as key cultural drivers.
Internal Talent Development: Through our management development programs, approximately 70% of our Team Leader positions have been filled from our own associate talent pool.
Long-Term Career Building: Over 25% of our associates have been dedicated members of our team for 5 years or more, showcasing the long-term commitment our employees choose to make.