Virtual Inbound Digital Sales (Chat) Representative

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for promoting and selling Company products and services that are both current and emerging. Uses a consultative sales approach to ensure our customers receive the best value. Supervisor support and guidance provided, accountable for individual results. Works on straightforward tasks using established procedures.

Job Description

Core Responsibilities

• Virtual work-from-home role 

• Base pay plus uncapped commission: $22.67p/h ($14.50/p/hr + $17,000 targeted commission)

• Career growth and progression plans

• Hours of Operation: Sunday – Saturday 6:00am to Midnight Eastern Time 

• Achieves or exceeds sales targets while interacting with customers via chat and/or phone selling Company products and services. Customers may be new, existing or movers.
• Demonstrates consultative sales techniques by using lifestyle discovery questions, clarifying needs, overcoming objections and providing solutions that fits the needs of the customer.
• Demonstrates knowledge of the Company's products and services and educates customers while building value in an attempt to overcome objections.
• Develops knowledge of the digital buy flow process to appropriately assist and guide customer with order completion, or to complete the order on their behalf.
• Personalizes interaction and describes product experiences in an effort to ensure a positive customer experience.
• Applies effective writing skills while engaging with customers through chat to provide responsive and on-demand engagement. Applies effective oral communication skills with phone interactions to provide responsive and on-demand engagement.
• Multi-tasks between simultaneous chats with an attention to detail and high-degree of accuracy.
• Exhibits professionalism and integrity with a warm and friendly demeanor to customers and teammates.
• Exercises sound judgment and acts in the best interest of both the customer and company.
• Maintains expected performance levels in a dynamic and highly competitive environment.
• Acts as a team player committed to growth and development.
• Consistently strives to follow critical sales process flow as allowed by the customer to ensure a complete sales experience and provide a great customer experience.
• Manipulates objects such as pen, keyboard and mouse.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Communication, Critical Thinking Problem Solving, Customer-Focused, Persuasion, Professional Integrity, Resilience, Technical Knowledge, Workplace Organization

Compensation

Base Pay: $14.50

Total Target Compensation (Base Pay plus Targeted Commission): $22.67

Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.    Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.  Additionally, Comcast provides best-in-class Benefits to eligible employees.  We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.  That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details. 

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

High School Diploma / GED

Certifications (if applicable)

Relative Work Experience

0-2 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law, including the Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.