India - Transition Manager (Remote/WFH)

Who are Inchcape?

At Inchcape, our vision is to have a connected world, in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean.

Inchcape combines its worldwide infrastructure with local expertise through our global network of over 250 proprietary offices, across 70 countries and a team of more than 3,000 committed professionals. Our diverse global customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors as well as naval, government, and intergovernmental organizations.

We have an ambitious growth model and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry.

 Job Purpose

We have an exciting opportunity for a Transition Manager in our Global IT Team. The Transition Manager will have responsibility for the service design and transition process for solutions being developed either in-house or third-party into production. The Transition Manager is required to facilitate the transition of all aspects of service change deriving from products delivered by IT, from the stage where a project is owned fully by a project team, through transition, to service management, where business-as-usual support services are delivered by the support groups. 

The Transitions Manager is responsible for ensuring that the impact of every element of the life cycle of developmental change is considered, from the time a project is confirmed to its eventual deployment, involving co-ordination of the processes of operational level acceptance, transition planning, support requirements definition, configuration and change management, performance and risk evaluation, test management, release, deployment, early life support and release review. 

The Transition Manager position is within the Service Management Team, and will work closely with the projects teams, service owner, the first line and second line support managers and teams, change management and the infrastructure teams. The post holder will be required to have well developed presentation and influencing skills, and be capable of making the case for and achieving effective service transition deliverables in project environments where delivery timescales may be inflexible. 

Key Accountabilities 

• Responsible for the co-ordination and communication activities across stakeholders, projects, developers, suppliers and service teams. 
• Plan and manage service changes efficiently and effectively. 
• Manage risks relating to new, changed or retired services. 
• Successfully deploy service releases into supported environments. 
• Set correct expectations on the performance and use of new or changed services. 
• Ensure that service changes create the expected business value. 
• Provide good-quality knowledge and information about services and service assets. 
• Manage service components to ensure they meet business needs and performance targets. 
• Analyse and assess impact, and develop and document change requests. 
• Implement changes based on requests for change. 

 Key Deliverables 

• Plan and manage capacity and resources required to manage service transitions. 
• Implement a rigorous framework for evaluating service and support team capabilities and risk profiles before new or changed services are deployed. 
• Establishing and maintaining the integrity of service assets 
• Provide efficient repeatable mechanisms for building, testing and deploying services and releases. 
• Ensure that services can be managed, operated and supported in accordance with constraints specified during the service design stage of the service lifecycle. 
• Develop and implement plans for go-live, early-life support and service acceptance. 
• Ensure that the acceptance criteria are understood by the wider IT operations. 
• Manage service components to ensure they meet business needs and performance targets. 
• Contribute to the implementation of remedies and preventative measures. 
• Investigate problems in systems, processes, and services, with an understanding of the level of a problem (for example, strategic, tactical or operational) 
• Identify process optimization opportunities with guidance, and contribute to the implementation of proposed solutions.