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Senior Manager, Business Operations

Remote: 
Full Remote
Contract: 
Salary: 
117 - 196K yearly
Experience: 
Senior (5-10 years)
Work from: 
Florida (USA), United States

Offer summary

Qualifications:

BA/BS Degree required; MBA preferred, 5+ years in pharmaceutical/biotech/sales, Leadership experience across business units, Strong organizational and analytical skills, Proficient in Microsoft Office and Veeva.

Key responsabilities:

  • Drive operational excellence and deliver results
  • Lead field sales planning and execution
  • Facilitate communication across all stakeholders
  • Perform Quality Assurance on new technologies
  • Analyze resource deployment and sales needs
Pfizer logo
Pfizer Pharmaceuticals XLarge https://www.pfizer.com/
10001 Employees
See more Pfizer offers

Job description

ROLE SUMMARY

To provide sales force operational and excellence support/leadership to the sales/leadership teams in the US, by representing the interests of the sales function with key internal stakeholders; and continuously improving sales operational effectiveness and efficiency for the benefit of colleagues, customers, and external partners.  This position will report to the Director, Sales Commercial Excellence-Internal Medicine and Anti Viral Sales.

ROLE RESPONSIBILITIES

Drive Operational Excellence that enables the field force to Deliver Results

Lead Key Areas of Operational Execution for field sales/CFC

  • Pfizer Align/ Deployment /Call Plan (Dynamic Targeting)

  • Incentive Compensation/IC Snapshot/Fluidity

  • Growth /Skill development and Training

  • Reporting (SFA /IM SMART, NBA)

  • Resources (Starters / Programs / Promos, VCC, Centris)

  • Communications

  • Launch Prep/POA Planning/Manager Meetings

  • Integrated Planning Teams/PMOs

Proactively identify innovative solutions that simplify process that enable the field

  • Be proficient in written/verbal communication, task and project management, having the ability to keep track of multiple projects’ scope, deliverables, and details. 

  • Perform Quality Assurance activities on new releases to ensure business needs are met. Example applications include: Incentive Compensation Pfizer Align, IM SMART, Veeva CRM, NBA, Fluidity etc.

Strategic thought partner to our Sales Leaders, HQ Business Partners to enable FF execution 

  • Manage appropriate support requests originating from assigned Regional Business Directors/Sales Directors, Area Business Managers, and all field force supporting functions in HQ (i.e. Marketing, Commercial Effectiveness, KAD, BOP, Digital, Legal, etc.). Deliver value through collaborative engagement and lead the coordination and alignment of business needs.

  • Anticipate, identify, engage in and support the prioritization of sales force key issues and opportunities across Internal Medicine

ADDITIONAL RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

  • Create and maintain an efficient model of consistent, strategic business operations

  • Drive efficiency and effectiveness by harnessing technology and challenging status quo

  • Communicate important and/or significant events clearly with all customer facing organizations (thus ensuring a holistic view of Business Operations is maintained).

  • Monitor sales service needs of the field force to include territory assignments and requests originating from field or headquarters colleagues

  • Resource deployment analysis & procurement

  • Partner with Bio Pharma Ops/CMO on the development and implementation of field force incentive compensation programs and all other motivational initiatives

  • Lead field insight groups, as appropriate, to provide various HQ stakeholders with field sales perspective

QUALIFICATIONS

Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop, and coach others, oversee, and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

  • BA/BS Degree required; MBA preferred

  • 5+ years of previous pharmaceutical, biotech, or medical marketing/sales experience

  • Demonstrated the ability to work and lead large scale National projects that impacts Regions and other Business Units

  • Operational Experience regional and national preferred

  • Must be in a promoted position and/or developmental role with demonstrated leadership across peer, business units and manager groups required

  • Experience in a direct sales environment

  • Change agile; able to alter direction seamlessly, produce results in ambiguity and be an agent of change

  • Demonstrated track record of strong cross functional collaboration (beyond District and Region) and effective utilization of available resources

  • Excellent written and oral communications skills required

  • Ability to communicate with confidence and influence outcome of interactions.

  • Strong organizational and analytical skills with the ability to analyze and make recommendations using sales data/call reporting software/applications required

  • Ability to learn and adapt to new systems and technology required

  • Ability to anticipate issues/needs and work proactively to address them; demonstrated initiative and ability to effectively function in times of ambiguity

  • Strong Microsoft Office, Teams, Power Point skills to include Office 365 (Excel proficiency required)

  • Strong working understanding of Veeva, Call Planning, Fluidity, NBA, IC, SMART, etc.

  • Commits to “One Pfizer”: Individual is aligned with the culture, values and mission; communicates a compelling and inspired vision or sense of core purpose; is optimistic; embraces Pfizer’s Values and Behaviors 

NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS

  • Travel will be required to Team Meetings, POAs, and other Business Meetings throughout the year.

Other Job Details

Last Date to Apply for the job: November 12th, 2024

Additional Location Information:  United States - Remote

If you are currently in a driving position with a fleet vehicle and this role does not require driving as an essential function of the position. US/PR colleagues who are issued an Incident Final Warning (IFW) disciplinary action are not eligible to post and compete for a position for a period of 12-months from the date an IFW is issued.  

The annual base salary for this position ranges from $117,300.00 to $195,500.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 17.5% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.

Relocation assistance may be available based on business needs and/or eligibility.

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations.  These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure.  Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act.  Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government.  If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status.  Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA.  Pfizer is an E-Verify employer.  This position requires permanent work authorization in the United States.

Mkt & Sales/Commercial Bus

Required profile

Experience

Level of experience: Senior (5-10 years)
Industry :
Pharmaceuticals
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Adaptability
  • Organizational Skills
  • Microsoft Office
  • Analytical Skills
  • Collaboration
  • Verbal Communication Skills
  • Problem Solving
  • Leadership

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