Offer summary
Qualifications:
Proficient in grammar and text interpretation., Understanding of customer needs and expectations., Ability to effectively communicate ideas., Intermediate knowledge of office tools., Familiar with communication tools like CRM..Key responsabilities:
- Assist customers by answering questions and resolving issues.
- Provide guidance on using the system via multiple communication channels.
- Analyze problems and escalate them responsibly.
- Collaborate with support teams for best service experience.
- Create and update support automation messages.
