ServiceNow Platform Architect

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape. 

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

At NCR Voyix, we are committed to driving innovation, simplifying customer experiences and ensuring growth for our clients. For nearly 140 years, we have been the global leader in consumer technologies, transforming digital commerce experiences across retail, restaurants, and financial institutions. Our legacy of success and commitment to innovation empowers us to deliver platform-led technology and best-in-class services for our customers. We enable businesses to meet their goals, whether improving efficiency or building differentiated customer experiences.

From cutting-edge software to on-the-ground services, we exist to help businesses of any size turn everyday interactions into meaningful moments. NCR Voyix is headquartered in Atlanta, Georgia with approximately 15,000 employees in 35 countries.

NCR Voyix is hiring a highly technical ServiceNow Architect to help our business implement or enhance existing ServiceNow environments.

Primary Responsibilities:

• Lead ServiceNow roadmap, requirements gathering and design sessions in order to provide ServiceNow solutions for new implementations, enhancements to existing implementations, systems integrations and process automation.
• Mentor and assist hands-on with development activities include creation, configuration and customizations of application fields, form design, business rules, workflows, client scripts, user roles and groups, access controls, and more on the various system applications such as ITSM, ITOM, ITBM, and CSM/TPSM.
• Architect integrations to client IT Operations Management tools using ServiceNow workflows, scripting, and web services/REST APIs as required.
• Play a lead role in workshops to gather business and technical requirements.
• Conduct design and/or technical session for active solutioning internally and/or with external customers as needed
• Utilize expert industry experience and ServiceNow best practices.
• Participate in release planning and implementations.
• Perform code reviews and reviews all prepared all technology related client facing and internal deliverables.
• Contribute to the continuous improvements of our implementation methodology and service offerings based on client experiences.
• Oversee in the design, implementation, and ongoing maintenance and support of the NCR Voyix ServiceNow platform and solution offerings.

Qualifications:

• B.E./B.Tech in Computer Engineering or equivalent experience.
• 6+ years of ServiceNow experience in development, configuration or maintenance.
• 6+ years of scripting experience with JavaScript
• 4+ years’ experience serving as an Architect role for ServiceNow implementations of ITSM, ITOM or ITBM
• Strong technical understanding of the ServiceNow platform in general and Integration tools
• Experience with Agile delivery methodology.
• Highly organized, first-class communication and presentation skills
• Ability to work in high-profile, deadline-driven customer environment.
• Ability to travel - up to 15%.
• Domain separation experience a plus.
• Experience facilitating ServiceNow upgrade cycle(s).

Preferred Requirements

• ITIL Certified
• ServiceNow CSA
• ServiceNow CAD
• Any additional ServiceNow certifications will be a plus

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”