Director, Client Relations Management

Overview:

GeBBS Healthcare Solutions, an industry leader in Health Information Management (HIM) and Revenue Cycle Management (RCM), Risk Adjustment (RA) / HEDIS & Quality solutions is seeking highly-motivated individuals with a passion for excellence & collaboration, for careers in the healthcare industry.

Job Title: Director, Client Relations Management

Reports to: CRM Leader

Position Overview:
GeBBS Healthcare Solutions is currently seeking a Director, Client Relations Management. This is a full-time position, anticipated to commence as soon as a qualified applicant is identified.  Director, Client Relations Management is a remote role with domestic and international travel and will report to our CRM Leader.
 
As it continues to capitalize on its strong foundation, GeBBS is seeking to identify outstanding leaders to join the organization. The Director, Client Relations Management will be responsible for client relationship management to sustain and grow client relationships.

Essential Functions:

• Develops and delivers solution proposals and presentations for services
• The Client Relations Manager will oversee and manage client engagements with focus on client deliverables and client satisfaction, develop new business opportunities within existing accounts and work with the client and operations teams to develop implementation plans and establish terms of agreement.
• Provides Risk Adjustment leadership (knowledge) internally (globally) and for current / prospective clients
• Candidate will monitor Service productivity and quality through reports provided by Operations to ensure SLA’s are being met.
• Communicates effectively to deliver department goals, respond to market trends and meet unexpected challenges involved with functioning independently in a fast-paced CRM environment

• Conducts Practice assessments for current and prospective clients and provide findings report to highlight areas of business improvement with a focus on providing Risk Adjustment and HEDIS improvement for clients
• Monitors Service productivity and quality through reports provided by Operations to ensure SLA’s are being met
• Responsible for weekly meetings with the Operations Manager to discuss the following items:
• Manages the primary Liaisons between the Client’s mid to senior management staff and Managers/Directors of Global Operations. Ensures any issues or escalations are addressed in a timely manner and to the Client’s satisfaction. Follow-through to check progress and output consistency.
• Tracks escalated issues and reporting to the Operations & CRM leadership
• Reviews weekly project trackers and conducts state of the client discussions with CRM and Operations 
• Participates in strategic and tactical Client/Operations calls to propose solutions and keep sight on opportunities
• Quality-Review Internal Quality scores and identifies any training needs.
• Staffing -Review any changes in staffing (new hires/terminations/etc.)
• CRM must relay any applicable issues gathered from the meeting to the client.
• Guides the Operations team on Compliance regulations and provide feedback on in-house Policies and Procedures. Documents and educates in-house management on client compliance requirements.
• Responsible for weekly meetings with the Operations Manager to discuss the following items: 

• Production- Shifts in the inventory, change in scope, obstacles contributing to production slowdown e.g. coding volume reductions, difficulties in accessing EMR etc.
• Quality-Review Internal Quality scores and identifies any training needs.
• Staffing -Review any changes in staffing (new hires/terminations/etc.)
• Manager, CRM must relay any applicable issues gathered from the meeting to the client.
• The CRM Manager must familiarize themselves with all of the company’s technology and be able to assist in presentations and cross selling.

Qualifications and Requirements:

• 7+ years of experience in environment with focus in Risk Adjustment. Medicare Advantage experience preferred. 
• Team Management experience
• Bachelor’s Degree or equivalent experience
• Strong subject matter knowledge of the vertical; both health plans and Risk Bearing Providers
• Capacity for self-motivation, independent initiative and creative problem-solving
• Long-term client relationship development and management skills
• Excellent written, verbal and presentation skills

  
GeBBS delivers a people-oriented, equal opportunity culture that supports a friendly work environment, innovative ideas, and a benefits-rich employee package.

• Paid Time Off (PTO)
• Medical, Dental, Vision and Life Insurance
• AD&D
• 401K Eligibility