IT Manager (Remote)

Position Description:

At a Glance

Legrand has an exciting opportunity for a IT Manager to join the Legrand Team. 

As an IT Manager, you'll help lead strategic project implementations including the readiness, discovery, design, configuration, and development activities. The role will ensure and support successful business adoption of new solutions, ongoing production support and post go-live enhancements. This role requires a strong understanding of ERP principles, proven project management experience and delivering high quality solutions through functional/technical development for the purpose of meeting overall business requirements.

This role also will manage the day to day operations and legacy applications that support the business. Manage major incidents, on call support, and break fix items that need to be remediated. Help to lead project steering committee meetings and the IT representative in the business staff meetings.

What Will You Do?

• Engage business leaders, providing consultation, gathering their requirements (project or support related) and translating them into functional technical specifications
• Review cross-functional business processes, identify gaps and propose remediation within existing application ecosystem
• Facilitate development of solutions that combine knowledge of particular business processes and issues, technological options, and process facilitation techniques
• Advise on options, risks, resource requirements, and impact on other business processes and system priorities
• Reviews and prioritizes IT support tickets, support requests, etc.
• Assist in documenting systems and their interdependencies: evolving and maintaining design documents to reflect changes introduced by new implementations
• Diagnose problems in response to customer reported incidents
• Planning and delivery of customer support services including consultation, troubleshooting, user assistance, and training for office and shop floor employees
• Partner with the LNCA IT Infrastructure team to drive infrastructure and operations service excellence in a matrixed global environment
• Oversee the management and maintenance of all hardware and software systems
• Manage the local IT budget and expenses
• Develop and implement disaster recovery plans

Education:

• Bachelors or advanced degree in Computer Science, Information Systems, or Business from an accredited institution or equivalent

Experience:

• Minimum five (5) years as IT manager
• Experience managing AS400 ERP application landscapes
• Experience in the process design, configuration, support and troubleshooting of functional areas including sales order & distribution, work order manufacturing, planning & procurement in a manufacturing environment.
• Experience with enterprise system integration
• Demonstrated track record of successful delivery of enterprise IT solutions
• Experience in supporting enterprise technology solutions including infrastructure and operations, cyber security, etc
• Experience working with Microsoft Office suite including Word, Excel, Visio, Project etc.

Skills/knowledge/Abilities:

• Proven experience completing assigned tasks on multiple projects with tight deadlines successfully
• Strong analytical and problem-solving skills able to identify flexible and futuristic IT solutions
• Excellent written and oral communications – ability to communicate to all levels of the organization, both business and IT
• Must be able to communicate effectively, honestly, and respectfully, with all levels of personnel
• Work closely with other departments to meet performance and scalability expectations for ERP environment
• Assess up-and-coming SAP technology, and create ideas and strategies for adoption
• Excellent track record and proven ability to produce effective, innovative solutions on an enterprise scale.
• Demonstrate excellent verbal and written communication skills
• Possess interpersonal skills to engage and collaborate in a team environment
• Self-starter to work on multiple projects simultaneously with a keen desire to learn and expand depth of knowledge
• Adherence to IT project methodologies, and change control processes
• Familiarity and comfort in working with a variety of support models with onsite & offshore resources
• Willingness to work off business hours and weekends as required for production support when issues arise

About Legrand

Representing more than 150 years of innovation, Legrand is the global specialist in electrical and digital building infrastructures. Our purpose is improving lives by transforming the spaces where people live, work and meet with electrical and digital infrastructures and connected solutions that are simple, innovative and sustainable. Every day, over 39,000 Legrand employees work hard to enhance the buildings of tomorrow. Legrand is a global, publicly traded company listed on the Euronext (Legrand SA EPA: LR) with revenue of €7 billion, and products sold in 180 countries. For more information, visit www.legrandgroup.com/en

About Legrand North and Central America

Legrand North and Central America (LNCA) employs over 6,500 associates in 50 locations, working across six divisions/sector: Audio Visual, Building Controls Systems, Data Power and Controls, Electrical Wiring Systems, and Lighting.  We hold a leading position in every North American market we serve and focus on exceeding our customers’ needs within the commercial, residential, and industrial industries. LNCA offers comprehensive medical, dental and vision coverage, as well as distinctive benefits like a high employer 401K match, above-benchmark paid maternity and parental leave, paid time off to volunteer, and an active/growing Employee Resource Group network.  LNCA is an employee-centered, growing company with tremendous opportunity.  For more information, visit legrand.us

About Legrand’s Electrical Wiring Systems Division

Legrand’s Electrical Wiring Systems (EWS) division provides the most complete line of residential, commercial, and industrial electrical wiring devices in the world.  Through commitment to innovation and quality, EWS maintains the position of industry leader in wire and cable management and wiring devices categories, specializing in raceways, flexible floor, open space and outdoor power solutions, wire mesh cable trays and systems, and designer switches and outlets. With this comprehensive offering, EWS serves a range of exciting vertical markets, including commercial office and commercial interior, data centers, education, healthcare, hospitality, manufacturing, mixed-use developments and residential.  For more information, visit legrand.us/electrical wiring devices  

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Equal Opportunity Employer