Training Specialist I, EverService

About EverService Holdings, LLC:

EverService Holdings, LLC is a global provider of tech-enabled business solutions for companies of all sizes, helping them to grow and scale with digital marketing, website design & development, scheduling & booking services, 24/7 answering services, inbound & outbound sales, live virtual receptionists, client & patient intake, and IT services. The company goes to market with vertically-integrated, industry-leading brands including Alert Communications, Blue Corona, Nexa Receptionists, Mid-State Communications, Client Chat Live, Mainline Telecommunications, and Nexa Healthcare. With over 700 employees, EverService is headquartered in Phoenix, AZ with additional locations in Camarillo, CA, Richmond, VA, Charlotte, NC and Austin, TX.

Summary of Position:

A Training Specialist I develops and delivers employee job-skills training programs and on-going skills training for internal employees and vendors.

Position Responsibilities:

• Identify training needs by evaluating employee performance as well as training program strengths and weaknesses
• Update training curricula and job aids to meet instructional goals and objectives
• Design support materials including audio-visual aids, presentations, manuals, and job aids
• Maintain training manuals and resources
• Deliver company training programs and workshops to employees, leadership staff and vendors
• Monitor the effectiveness of training using individual or group performance results
• Collect feedback from attendees to use for future improvements to content and presentations
• Partner with subject matter experts to help validate training content is current
• Perform administrative functions to deliver and document training programs
• Coordinate and schedule training events and presenters
• Participate in "Train the Trainer" sessions
• Perform other job-related duties as assigned

Requirements

• Strong facilitation, interpersonal and communication skills and the ability to communicate at all levels of the organization required
• Ability to work effectively with a wide range of people and personalities
• Ability to exercise logic and reasoning to define problems, establish facts and draw valid conclusions
• Experience in training design process
• Ability to work full time with flexible hours
• Bachelor’s Degree with studies or continuing education in communications, instructional design, learning systems, or related field preferred
• 1+ years of experience in a Learning and Development role preferred
• 1+ years of experience in a Contact Center role preferred
• Certificate in Training & Development preferred
• Knowledge of learning management software preferred
• Project management experience preferred

The salary range for this opportunity is $35,000 - $43,000 plus benefits. This is our target compensation range and is subject to multiple factors including role, level, experience and location. As you go through our interview process, your recruiter will work with you to identify a competitive base salary within the proposed range and combine it with an annual bonus plan to get you excited about your future at EverService.

Benefits

We’ve got you covered: 

EverService is proud to offer a variety of benefits to support employees and their families, including: 

• Medical/Vision, Dental, Retirement 
• Life Insurance 
• Sick Time 
• Paid Time Away (PTO) 

This job description is intended to describe the general nature and level of work being performed by people assigned to this position. It is not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.