Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
Director, Product Management & Enablement
Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
The Financial Crime Solutions team is looking for a Director, Product Management & Enablement to focus on market enablement by providing regional support as we look to drive our customer experience strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.
Role
In this client-facing position, you will:
• Work with Product and Regional Managers to identify opportunities to influence & advise product provisioning and usage
• Ensure that the appropriate end users have access to and understand the value of our solutions
• Provide demos and host meetings with Strategic Partnerships, Regional Support teams, end users, and prospects
• Protect revenue by increasing adoption and user activity through education evangelism
• Influence future product strategy based on market feedback
• Drive new revenue through partners who embed Mastercard Fraud and Financial Crime Solutions for real-time Fraud and AML decisions
• Identify early adopters and strategic customers for new products and solutions through POCs and Market Testing
• Manage partnerships and customers, monitoring velocity and volumes
• Provide local Industry Expertise and support for the regions
• Attend industry events and provide external presence and thought leadership (e.g. external speaking engagements)
All About You
The ideal candidate for this position should:
• Proven track record within technology sales or partnerships
• Have a clear mission that focuses on the attention of the customer’s needs above your own
• Continually look at the market and competition to see what is happening
• Experience in working with multiple stakeholders across the organization
• Ability to coordinate and collaborate closely with team members across Account Management, Product, Data Science, Legal, and Regional Leads
• Ability to identify crypto and compliance-related market challenges as well as solutions.
• Sound knowledge of blockchain technology, virtual assets, and cryptocurrencies.
• Sound knowledge of industry-standard compliance risk management practices.
• Be skilled at explaining technical problems succinctly and clearly
• Be a strong, confident, and exacting writer and speaker, able to communicate your vision effectively to a wide variety of stakeholders
• Always look for potential solutions to solve problems
Corporate Security Responsibility
Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:
• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
NOTE: Candidates go through a thorough screening and interview process. There is no need to include all preferred skills in the job description.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
