UX Researcher: Mixed-Methods

At Plum, we're on a mission to maximise wealth for all. We’re making saving money effortless and turning investing into something everyone can do.

Our journey began back in 2017, when we became one of the first to use artificial intelligence and automation to simplify personal finance. Fast forward to today, and we've already helped people save £2 billion across 10 European markets.

Named the UK's fastest-growing fintech in the Deloitte Technology Fast 50, our success is down to the passion and dedication of our diverse team. Based in our London, Athens and Nicosia offices, 180+ talented people work together to empower people to do more with their money. And now, the team is growing!

The Role

We are seeking a passionate UX Researcher (Mixed Methods) to join our expanding design team. Reporting to the Head of Design, you will play a vital role in helping Plum create intuitive, user-centred financial products. By utilising both qualitative and quantitative research methods, you will gather insights that inform our product design and ensure our solutions align with user needs and business objectives.

Responsibilities:

• Identify Key Challenges: The ability to inspire creative thinking by collaborating with designers and stakeholders to uncover unmet user needs and pain points
• Frame Research Questions: The ability to define key research questions that guide and motivate you and your team to pursue meaningful insights
• Explore User Problems: The ability to formulate hypotheses and use both qualitative and quantitative methods to gather, analyse, and synthesise data from diverse perspectives
• Make Insights Tangible: The ability to “prototype to learn”, creating and using research artefacts such as journey maps, personas, or mock data to test and validate hypotheses
• Iterate and Learn: The ability to gather, interpret, and apply feedback from research activities to continuously refine understanding and insights
• Craft Insightful Narratives: The ability to create compelling stories that clearly explain research findings and support effective collaboration with cross-functional teams and stakeholders

Requirements:

• Proven experience in UX research with a strong portfolio of case studies showcasing your work
• Experience with design methods and the ability to collaborate with designers to translate insights into actionable designs
• A solid understanding of the end-to-end research work, including but not limited to, qualitative methods such as interviews, usability testing, and diary studies and quantitative methods such as surveys, A/B testing, and statistical analysis
• Strong analytical skills with the ability to turn complex data into clear and actionable insights
• Strong communication skills and the ability to clearly articulate design decisions to both technical and non-technical stakeholders
• Self-motivated with the ability to manage multiple projects and deadlines in a fast-paced environment
• Experience in financial services or fintech is a plus but not required
• Bachelor’s or Master’s degree in Psychology, Human-Computer Interaction (HCI), Cognitive Science, or a related field is preferred

The interview process: 📌

1. Meeting with our Talent Specialist
2. Meeting with the Head of Design
3. Take Home Assignment: Research Challenge
4. Research Challenge Presentation

Plum's Perks:

• We're all in this together! Own part of the company through stock options 💷
• Annual training budget
• Private Health & Life Insurance
• Free Plum Premium subscription (normally €9.99 a month)
• Free parking slots
• 25 days holiday a year, excluding public holidays
• Employee referral scheme up to €4000
• Flexible approach to remote working, though we encourage at least 2-3 days a week in our beautiful office in central Athens for optimal collaboration
• 45 days work from anywhere
• Team breakfast on Tuesdays and team lunch on Thursdays in the office, as well as a plentiful supply of fruit, snacks and coffee
• 1 day paid leave for volunteering, supporting you giving back to society
• Enhanced parental leave
• 2 weeks paid sabbatical after four years of service
• Team trip to secret destinations once a year ✈️
• Great office location in the heart of Athens (Syntagma square), with an amazing view!
• A vibe that’s 🦄🌈💯

If you think this sounds like you, don’t hesitate to get in touch!

Thanks,

Plum Τeam 💜

* Plum is an Equal Opportunity Employer. Plum does not discriminate on the basis of age, race, religion, sex, gender identity, sexual orientation, non-disqualifying physical or mental disability, national origin or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit and business need.