Rethink is the leading global provider of online research-based resources to support individuals with developmental disabilities. Our behavioral health platform (http://RethinkBH.com) provides clinical, staff training and practice management tools for private ABA service providers. Our behavioral health division is experiencing growth and therefore, we are looking for the right person to join our implementation team!
We are looking for a full-time Implementation Specialist. The Implementation Specialist works with our customers to provide software implementation planning, delivers online trainings, conducts Q&A sessions with users and ensures full utilization of the product with assigned accounts. You will also work collaboratively with the product development team on addressing customer needs and new feature requests.
The ideal candidate will have experience working in the ABA industry in an administrative role. Experience with the day-to-day operations specifically in the areas of scheduling, billing and payroll is highly desirable. Candidates who possess a solid understanding of the insurance funding model would be a plus. Experience using or setting up practice management systems would be even better.
Reports to: Senior Director of Professional Services
Responsibilities:
Deliver online training to new customers and assist with implementation planning
Ongoing customer support -- every person at the company makes this a top priority!
Working collaboratively with our product manager, account managers, and sales staff to address customer needs
Managing input and reports with customer relationship management (CRM) system
Creating product training guides and support resources for users
Characteristics:
Highly flexible; able to adjust quickly to changing demands in a fast-paced environment
Creative problem solver; able to analyze both hard data and people situations
Strong work ethic and follow-up skills; able to work well as a team with staff in the office and field
Organized multi-tasker; able to create spreadsheets, workflows, and manage CRM system
Excellent interpersonal skills in person and (especially) during online trainings
Fast learner
Requirements:
Bachelor’s degree in related field
Must be comfortable working with technology and fluent in Microsoft Office
1-2 years of experience working as an administrator in the ABA industry preferred
Experience providing training and/or professional development on practice management/Operations processes or best practices
Exceptional presentation skills in various virtual settings ranging from 1:1 sessions to audiences of 25+
Location: Remote opportunities are only available to candidates who reside in the following states: AL, AZ, CT, FL, GA, IL, IN, KY, LA, MA, MD, MI, MO, NC, NH, NJ, NV, OH, PA, TX, VA, WA, WI
Our commitment to an inclusive workplace
RethinkFirst is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.
JazzHR Terms of Use
CA Privacy Notice
#remote
Securly
NTT DATA Services
Trellix
Paraná Banco S/A
JLL Technologies
