Care Coordinator - Operations Administrator

Who We Are:
Cecelia Health is a national virtual specialty medical practice serving people with chronic conditions across the care continuum. We expand access to care and provide personalized clinical support to help patients achieve sustained engagement and durable outcomes. Powered by digital tools and uniquely data-enabled, our integrated care approach addresses the whole person with proactive, coordinated support focused on clinical, behavioral, social, and emotional needs across cardiometabolic and related conditions. Following evidence-based guidelines and clinical best practices, our solution is scalable for health plans, providers, health systems, and life sciences.

What You'll Do:                                                 
The Care Navigator – Operations Administrator is a remote role within our Clinical team that is responsible for handling administrative and operational for support our members. In this role, the Care Navigator Operations Administrator will transcribe laboratory results, submit device orders, and monitor/process incoming faxes, emails, and voicemails. This position collaborates closely with our clinicians and plays a pivotal role in delivering outstanding customer service to our members.

Primary Responsibilities:

• Transcribe Laboratory results.
• Submit device orders (e.g. blood glucose meter, blood pressure monitor, ketone meter, and scale).
• Monitor and process incoming faxes, emails, and voicemails pertaining to members (e.g. incoming labs, patient messages, provider messages, etc.).
• Simultaneously navigate three technology platforms (e.g. patient service center with an integrated call center, EHR system, and member-facing app).
• Provide outstanding customer service to all members.
• Compose thoughtful and personalized responses to members on a variety of topics.
• Collaborate with clinicians, team leads, and clinical managers.
• Use critical thinking skills to address member inquiries while always aiming to achieve resolution.
• Support with outbound and inbound calls to members as needed.
• Other duties as assigned.

• 2+ years of healthcare/clinical experience.
• Administrative/clerical experience preferred.
• Passionate about customer service and member satisfaction.
• Ability to work independently and as part of a team.
• Strong problem solving, critical thinking, and organizational skills.
• Strong communication and time management skills.
• Must be comfortable setting up and maintaining company-issued equipment (e.g. laptop, monitor, etc.).
• Basic understanding of EHR/EMR applications.
• Proficiency in Microsoft Office.
• Must live in the United States